cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Bug in billing system

JorgeAzevedo
Newcomer
Newcomer

‎2023-10-19 03:22 PM

I paid annual plan and upgraded it to "Pro", but my account still stands for "Basic".

 

So I am having problems with 40 min timeout

Topics:
0 Likes
1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

‎2023-10-23 09:41 AM

Hi @JorgeAzevedo - This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

0 Likes