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Billing problem

amie2
Newcomer
Newcomer

‎2024-08-27 02:24 AM - edited ‎2024-08-27 02:26 AM

 I had a debt in my account I couldn't find a way to pay on the site. so I decided to buy the same annual plan I had before and changed my credit card. My payment successfully went through. after I got an annual plan I got a pop-up message that I should pay for my previous debt, If I don't do that I will be downgraded. how can fix that? because this is the same annual plan I have debt for and I just paid for.

Will be looking forward for your answer, community)

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-08-27 10:23 AM

Hi @amie2 thank you for posting for the first time, and welcome to the Zoom Community!

 

As this issue is unique to your account, please submit a ticket to our billing team. They will be happy to assist you and get this sorted out 🙂.

 


Carla (she/her/hers)
Zoom Community Team
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