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Billing Issued

Ramboberuk
Newcomer
Newcomer

‎2023-05-12 03:38 AM

Hey guys, did anyone knows why this happened?  i've just subscribed on monthly plan and it cost $14.99 before tax, but the price on my credit card and invoice is $166 and said it for annually plan, but in my account it said my next invoice is next month Jun 12 2023, can you help me guys?

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2 REPLIES 2

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-16 12:22 PM

Hey @Ramboberuk I see you have a ticket opened with Zoom billing support -- I have internally flagged the ticket for an update, as Zoom billing support will be your best option as to getting this resolved. 🙂 

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Zoom Community Moderator
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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-05-16 12:57 PM

Hi @Ramboberuk -

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.