Annual Zoom Subscription done but not reflecting in my Account

[kaybee_arun]

Hello,

I upgraded Zoom One BASIC to PRO on 19th of Sept. 2023 in my mobile and made the annual payment of INR 4390/- via Google Play Store paid through Google Pay.

But still my Zoom App shows Basic (which ends in every 40 minutes).

And when I tried to upgrade it again, it shows Error [ PG-GEMF-01] and already subscribed. 

I paid on 19th Sept. and still unable to conduct meetings. My work is a lot affected due to this.

I tried contacting Google Play store with abovesaid request for which they replied to have the communication with the app developer (ZOOM) and not with them.

And when I contacted ZOOM app developer, I was informed that they have limited visibility of the payments done via Google PLAYSTORE.  Kindly refund or upgrade to pro version

I cannot afford to lose this huge amount of money and I am planning to take legal actions against both - Google PLAYSTORE and ZOOM App developer.

Kindly expedite the matter. An early response is much appreciated. @Nina @zetrick

Thanks

[S_K]

Hi @kaybee_arun 

It is true that Zoom is unable to refund a payment made directly to Google Play. Have you checked your account's Users section to ensure you have the paid license assigned to yourself? See the article below for more help:

Troubleshooting paid account still showing as basic 

See also Cancelling a Zoom subscription on Google Play if you'd like to cancel and then subscribe directly through Zoom.