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Adding a new admin to our account just went horribly wrong

DerekDen
Newcomer
Newcomer

‎2023-12-05 01:07 PM

We have a paid for zoom account, and have many volunteer “admins” who are basically bouncers in our meetings.   I set these people up as admin members of our account.  They log on to zoom as themselves, then claim host once they are in the meeting.   All has been fine until now…

 

I just added a new volunteer, turns out his zoom email address was associated with a paid account, adding him as an admin on ours, has caused his account and ours to become merged in some ways.  He got an email saying a refund would be forthcoming, 

 

Help!  Any ideas how to undo this?

 

 

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