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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Account not upgrade

Blockchain12345
Newcomer
Newcomer

‎2022-04-11 08:37 PM - last edited on ‎2023-04-21 10:21 AM by Community Moderator | Employee

Payment got deducted but account not upgraded

 

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crchan123
Zoom Employee
Zoom Employee

‎2022-07-15 02:23 PM

Hi @Blockchain12345! Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


They will be able to assist you in resolving the billing issue. When you open a ticket, please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helps, please remember to click on the "Accept as Solution" button below!

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