Account login problem

[igolovkin]

I can't log into my account.

Writes wrong password. When collecting, a letter is sent to the mail that the account with this E-mail was not found.

[Bri]

Hi @igolovkin , could you please contact our support team at: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

[igolovkin]

Thank you. I wrote to support, I'm waiting for an answer.

[Bri]

Thank you! Please let us know if you have any additional questions 🙂 

[igolovkin]

Greetings. They told me they couldn't find my account.
What do i do? I paid the PRO tariff this year.

[Bri]

Could you have possibly signed up with a different email? 

[igolovkin]

Definitely not, because I came in at 12 noon and everything was fine. Needed zoom at 6pm and couldn't log in anymore. Nobody changed the mail, no E-mail about this came. The password has not been changed either.

How can I regain access? Or return the money? Because the account was simply deleted and that's it.