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Account login problem

igolovkin
Newcomer
Newcomer

‎2023-06-05 01:30 PM - last edited on ‎2023-08-04 01:32 PM by Community Moderator | Employee 

I can't log into my account.

Writes wrong password. When collecting, a letter is sent to the mail that the account with this E-mail was not found.
 

 

Topics:
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6 REPLIES 6

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-06-05 02:12 PM

Hi @igolovkin , could you please contact our support team at: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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igolovkin
Newcomer
Newcomer

‎2023-06-06 06:31 AM 

Thank you. I wrote to support, I'm waiting for an answer.
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Bri
Community Moderator | Employee
Community Moderator | Employee
In response to igolovkin

‎2023-06-06 04:47 PM

Thank you! Please let us know if you have any additional questions 🙂 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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igolovkin
Newcomer
Newcomer
In response to Bri

‎2023-06-07 09:59 AM 

Greetings. They told me they couldn't find my account.
What do i do? I paid the PRO tariff this year.
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Bri
Community Moderator | Employee
Community Moderator | Employee
In response to igolovkin

‎2023-06-07 11:39 AM

Could you have possibly signed up with a different email? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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igolovkin
Newcomer
Newcomer
In response to Bri

‎2023-06-07 10:56 PM

Definitely not, because I came in at 12 noon and everything was fine. Needed zoom at 6pm and couldn't log in anymore. Nobody changed the mail, no E-mail about this came. The password has not been changed either.

How can I regain access? Or return the money? Because the account was simply deleted and that's it.

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