cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Account login problem

igolovkin
Newcomer
Newcomer
I can't log into my account.

Writes wrong password. When collecting, a letter is sent to the mail that the account with this E-mail was not found.
 

 

6 REPLIES 6

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @igolovkin , could you please contact our support team at: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

igolovkin
Newcomer
Newcomer
Thank you. I wrote to support, I'm waiting for an answer.

Bri
Community Moderator | Employee
Community Moderator | Employee

Thank you! Please let us know if you have any additional questions 🙂 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Greetings. They told me they couldn't find my account.
What do i do? I paid the PRO tariff this year.

Bri
Community Moderator | Employee
Community Moderator | Employee

Could you have possibly signed up with a different email? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Definitely not, because I came in at 12 noon and everything was fine. Needed zoom at 6pm and couldn't log in anymore. Nobody changed the mail, no E-mail about this came. The password has not been changed either.

How can I regain access? Or return the money? Because the account was simply deleted and that's it.