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Account information linked to Zoom needs to be updated

Dolce_Latte
Newcomer
Newcomer

After I graduated from university with a master's degree, I re-enrolled in a doctoral program. However, my university account and Zoom account are still marked as graduated, so I'm only getting the free 40-minute support. Since I've re-enrolled in the doctoral program, I'd like to receive support again. What should I do?

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Dolce_Latte.

 

 You need to contact your university’s Zoom admin, probably someone in the IT department. 


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

View solution in original post

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Dolce_Latte.

 

 You need to contact your university’s Zoom admin, probably someone in the IT department. 


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hi @Dolce_Latte!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!


Mark
Zoom Community Team
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