Account information linked to Zoom needs to be updated

[Dolce_Latte]

After I graduated from university with a master's degree, I re-enrolled in a doctoral program. However, my university account and Zoom account are still marked as graduated, so I'm only getting the free 40-minute support. Since I've re-enrolled in the doctoral program, I'd like to receive support again. What should I do?

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @Dolce_Latte.

 You need to contact your university’s Zoom admin, probably someone in the IT department. 

[MGSR]

Hi @Dolce_Latte!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!