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Account hacked and payment taken

AlexanderH2021
Newcomer
Newcomer

‎2021-11-16 01:26 PM - last edited on ‎2023-04-06 01:34 PM by Community Moderator | Employee

My account was hacked and zoom took £575 out of my account over 3 weeks ago. They are being really unhelpful on phone and email about returning the money and I seem to be no closer to any kind of resolution. (Posting via a friends account as I can’t even access mine after it was hacked) has anyone experienced similar? 

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2 REPLIES 2

VA
Community Moderator | Employee
Community Moderator | Employee

‎2021-11-16 01:54 PM

Please contact Zoom Trust & Safety via this webform. You'll want to select "Report abuse to Trust & Safety" > "Somewhere else" > "Account Takeover." Please include all relevant details that will help our Trust & Safety team research this incident.


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?

AlexanderH2021
Newcomer
Newcomer
In response to VA

‎2021-11-16 10:57 PM

I’ve been in discussions with zoom for over two weeks and all they say is it is being looked at with no updates. Anyone who has payment details stored on their zoom account should remove them unless you can afford for hundreds of pounds to be taken from your account and still be chasing a refund three weeks later! I’ve rang three times and emailed about ten times 

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