Account downgraded to Basic after buying Annual Plan

[Tnsssamuel]

Hello there,

My account which I bought one year plan for in January was downgraded to basic without my consent. I have tried several options but despite charging me $161 for a one year plan in January, I was downgraded to Basic on June 15 with no communication whatsoever. Under invoicing, I see a credit balance of $98 but this is nowhere to be found. Not refunded to the card where funds came from and if i try the subscribe option again, it asks me to make payment afresh. How do I resolve this urgently please?

[S_K]

Hi @Tnsssamuel 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.