Account charged twice

[vaverka]

My account was charged for a monthly and yearly subscription. My zoom account shows that the yearly charge was credited back but today I got an invoice that I was charged the full amount and the charge hit my bank account

[vaverka]

I wanted to send an email directly and couldn't find a direct path, this contact center forced chat is horrible

[VA]

Hi @vaverka and welcome to the Zoom Community! I apologize for the problems with your most recent subscription charges. I've opened a ticket with our Billing specialists so that they can help you with this. Please watch out for an email with additional information.

This board in our Community is for our new Contact Center product, rather than for contacting us regarding account inquiries, but we do have links and information on the different ways you can contact Zoom Billing & Support at https://support.zoom.us/hc/en-us/articles/4405333397261

I hope this helps!

[Duncan3]

Unfortunately if billing specialists aren’t accessible to correct invalid charges people are forced to try other ways to contact the company

[Daura]

Hi Virginia, I have also been charged twice for the month of July. Can you get the Billing specialist to look into it and refund me?

best, Daura