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About payment

IAUIT
Newcomer
Newcomer

Hi,

We made our payment, but we get an error that it has not been paid.

 

 Could you help please.

"Your account has an outstanding balance of $342.00 due. If you do not pay your balance you will revert to a Basic plan. You will lose access to all paid features and cloud recording. Click here to pay your outstanding invoice(s) or click here for chat."

1 ACCEPTED SOLUTION

Patricia_B
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

 

If this helped, please remember to click on the "Accept as Solution" button below.

View solution in original post

7 REPLIES 7

Patricia_B
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

 

If this helped, please remember to click on the "Accept as Solution" button below.


@Patricia_B wrote:

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

 

If this helped, please remember to click on the "Accept as Solution" button below.


 

Iam so exited of that thanks for giving me this platform


@hammassoomro wrote:

Iam so exited of that thanks for giving me this platform


 

hammassoomro
Newcomer
Newcomer

how u will pay

aksg87
Newcomer
Newcomer

I think there is a bug as it says I have an outstanding balance and no invoice/balance at the same time?

 

balance_issue.png

Luba-agape15
Newcomer
Newcomer

Hey there! I can't find where to put my question? I have a question but can't find an option where to type...🙄 Thank you if anybody replies.