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Zoom won’t stop charging me

Bensarahg
Newcomer
Newcomer

‎2024-03-13 10:27 AM

Zoom is charging my credit card every month. Have triple checked and neither my wife nor my accounts are paid plans. I can’t get a real person on the phone, and the chat bot is worthless. Anyone know how I can talk to a real person to get zoom to stop charging mefor something I’m not even signed up for? 

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2 REPLIES 2

S_K
Community Champion | Employee
Community Champion | Employee

‎2024-03-13 03:02 PM

Hi @Bensarahg 

 

If you suspect your card may have been used fraudulently to create an account, check out the article below. Someone should be able to review the charges and let you know if it was fraud or help clear up any other possible confusion.

 

Reporting suspected fraud 

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Bensarahg
Newcomer
Newcomer
In response to S_K

‎2024-03-14 01:17 PM

Thank you. Filled out the form, and it won't submit. Tried several times. Nice in theory. Your company is charging me monthly despite me not having any accounts with more than "Basic". I just need to talk to a freaking human, as the Zoom form you sent me isn't working and your chatbot is worthless. How can I get these charges stopped? 

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