About auto-renewal & automatic card payment

[heeyeon]

Dear Manager,

I applied for a Zoom Premium account this year.

The school where I am currently working has paid for it.

I am writing this message to avoid auto-renewal.

I won’t be able to pay with the same credit card next year because I'm working at a different school.

In addition, permission from the school principal is required to use the Zoom Premium account.

Therefore, please take measures to prevent automatic card payment.

My ID is ***********.

After handling the issue, please message me.

Thank you.

[Ray_Harwood]

Hi, @heeyeon. Thank you for visiting the Zoom Community to seek support. Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032