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About auto-renewal & automatic card payment


Dear Manager,

I applied for a Zoom Premium account this year.

The school where I am currently working has paid for it.

I am writing this message to avoid auto-renewal.

I won’t be able to pay with the same credit card next year because I'm working at a different school.

In addition, permission from the school principal is required to use the Zoom Premium account.

Therefore, please take measures to prevent automatic card payment.

My ID is ***********.

After handling the issue, please message me.

Thank you.


Community Champion | Customer
Community Champion | Customer

Hi, @heeyeon. Thank you for visiting the Zoom Community to seek support. Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will be able to assist you.

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !