40 minute limit, asking for upgrade, even though my upgrade plan is paid unti May

[mm2020]

Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023. 

Why did this happen?

[RN]

Hi @mm2020 do you have a monthly or annual subscription? Is the license still assigned? Just need a bit more clarification as to your Zoom plan, therefore, I can further assist you.

Thanks! Looking forward to your response 🙂

[RN]

Secondly, you should have access to contact our Billing team, they can better explain and assess the situation as our Billing team does not monitor the community.

You can create a ticket at https://support.zoom.us/hc/en-us/requests/new as that's the best possibility to get eyes on this internally.

If you have a ticket already open. I'm happy to look into it if you can send me a billing ticket number via DM. Thanks! 

[Alhasani115]

I paid 5 days ago to upgrade my plan (40 Minute limit) and still not upgraded?

How can I solve this issue?

[RN]

Hi @Alhasani115 @m_operations can you please ensure that you have Assigned Zoom licenses to yourself or the specific user that is needing the license applied to the account. 

[m_operations]

we are going on a month now without zoom reinstating our paid plan