Email Notifications for Sent Faxes

hi ​@JLo91101 

I do not think email notifications for failed faxes is available yet.  However, you can see status of all faxes including Failed Faxes.

Enable outbound fax transmission reports

A Zoom Phone administrator can:

1. Sign in to the Zoom web portal.
2. Navigate to Admin Center → Settings → Zoom Phone.
3. Find Messaging & Fax → Online Fax.
4. Enable Transmission report for outbound faxes.
5. Save the setting.

Fax Send Failures

 In the Zoom Workplace client, go to Zoom Phone, Fax tab, Outbox.  Failed faxes will be displayed with a red exclamation mark and Failed to send fax to …

Using Online Fax

You can also see Zoom Fax status (Sent, Received, or Failed) in the OnLine Fax Logs. 

How to access Online Fax logs

Account

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the top-right corner, click your profile picture or initials, then click Admin Center.
3. In the side menu, click Product configuration then Phone system followed by Logs.
4. Click the Fax tab.
5. Use the following options to filter data:
   • From/To: Specify the time period for the report.
   • Search field: Enter keywords to search by name or fax number.
   • Direction: Click the dropdown and select the direction (Inbound or Outbound) you want to filter.
   • Status (All): Click the dropdown and select the fax status you want to filter.
   • Site (All) Click the dropdown and select the site you want to filter.
6. In the top-right corner of the table click the gear icon to customize the columns that you want to see by default, then click Confirm.
7. (Optional) In the top-right corner, click Trash to view items that may have been deleted by users or the retention policy.

User

1. Sign in to the Zoom web portal.
2. In the top-right corner, click your profile picture or initials, then click Profile.
3. In the side menu, click Zoom Phone.
4. Click the Fax tab.
5. Use the following options to filter data:
   • From/To: Specify the time period for the report.
   • Search field: Enter keywords to search by name or fax number.
   • Direction: Click the dropdown and select the direction (Inbound or Outbound) you want to filter.
   • Status (All): Click the dropdown and select the fax status you want to filter.
6. In the top-right corner of the table, click the gear icon  to customize the columns that you want to see by default, then click Confirm.
7. (Optional) In the top-right corner, click Trash to view items that may have been deleted.

Information in Fax logs

After accessing Online Fax logs, view the following information.

Admin

• Direction: Displays if the fax was inbound or outbound. Inbound means a user received a fax. Outbound means a user made an outbound fax.
• From/To: The caller ID number and names of the fax sender and recipient.
• Start time: Displays the date and time that the fax was sent.
• Status: Indicates the fax status.
• Fax pages: Displays the number of pages in the fax.
• Site: Displays the site.
• Path: Identify the exact path of the fax and identify the following (after clicking Path):
  • Name and extension of the sender.
  • Name and extension of the recipient.
  • Fax path with the following information:
    • Fax ID
    • Date and start/end time
    • Result: View the fax status (Sent, Received, or Failed).
      Note: For Failed results, this lists failure reasons.
    • Fax file: Click the file icon to view the fax.
    • Number of pages
    • Number of retries (if the Result is Failed)

User

• Direction: Displays if the fax was inbound or outbound. Inbound means a user received a fax. Outbound means a user made an outbound fax.
• From/To: The caller ID number and names of the fax sender and recipient.
• Start time: Displays the date and time that the fax was sent.
• Status: Indicates the fax status.
• Fax pages: Displays the number of pages in the fax.
• Message: Displays the fax icon.
  1. Click the fax icon to view the full fax.
  2. At the top of the fax preview, use the following tools:
     • Use the back arrow and forward arrow to scroll through the fax pages.
     • Use the minus icon and plus icon to zoom in/out of the fax.
     • Click the download button to download the fax PDF.
     • Click the maximize icon to make the fax fullscreen or minimize icon to make the fax smaller.
  3. Click Close to close the message.

Viewing Online Fax logs