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Hello,I was charged for my monthly subscription today less than one hour ago.I have not used the service at all.I cancelled the subscription immediately after the charge.I kindly request a refund as a one-time exception.Thank you.

I tried touch up my appearance.  Hated the orange lipstick effect.  Toggled it off and rebooted computer.  Still have orange lips despite the change/reversal.  Please advise how to rectify.  

I just started my own small business and set up a zoom phone number.  I am still working part-time at my former job until they can find a replacement.  My former employer also used Zoom phones.   Here is the question, I'd like to connect to both systems during the workday on one computer, so I can monitor both while working.  Is there any way to do this or is the only solution to open the different systems on different computers? Thanks for any insight.

Hi,I’m experiencing a reproducible crash of the Zoom desktop app on Windows.IssueWhen I try to download a file that was sent via Zoom Team Chat, Zoom crashes as soon as the Windows Explorer file dialog opens.Detailed behaviorClick Download on a file in Zoom Team Chat Windows Explorer opens to select / confirm the download location The Explorer window shows an empty or partially rendered UI (left navigation pane does not appear) Immediately after that, Zoom crashes/force closesImportant notesThis happens only when Explorer is invoked Other Zoom features work normally The issue also occurs when trying to change the download location for cloud recordings, because Explorer is opened Windows Explorer itself shows abnormal behavior (left navigation pane missing)EnvironmentOS: Windows 10 / Windows 11 Zoom Desktop App (latest version at the time) Microsoft 365 Apps installedHas anyone encountered a similar issue or found a permanent fix?Any insight would be greatly appreciated.

I used Production Studio to make a scene template for my Zoom Event. How do I make use of that template for the various sessions in my Event? The documentation is very silent on scene templates.

Within the past month or so, whenever I schedule a meeting and add invitees, they do not receive the email. I have to send a separate email with a Zoom link that I copied from the original. How do I fix this? It is very frustrating that people are not receiving the emails for the meeting. Please help! Thanks, Chris

I work with a group of kids who discovered a way to scribble all over the screen as I'm presenting, as well as all the emojis at their disposal. Is there a way to disable this scribbling feature? I don't mind interactive chatting (to a limit) but the drawings are a bit disruptive. Grateful if you can help out!

Hi,From recent meeting details in the Zoom dashboard, there's a new column called "Join Meeting Time." What is it? Thanks.

I cannot add/change my virtual background because Zoom crashes when the open file dialog box appears. The cursor will spin for a minute, then zoom will crash. Any troubleshooting ideas would be welcome. I have already uninstalled using the clean uninstaller tool, and then reinstalled. The problem persists and occurs on Zoom only.This is what it looks like just before crashing. The dialog appears, the cursor changes to the "waiting cursor",  you cannot interact with the screen, then it crashes. It's not intermittent - it's every single time.  **** UPDATE: 2022-01-25 *****I just updated to Version 5.9.3 (3169) and the issue is resolved. 

Window comes up before Zoom meeting that says use iPhone as webcam.How do I make it stop and go away

Hello, how do I download a copy of the BAA?

Hello,I am writing to inquire about the possibility of a refund for my Zoom subscription.My subscription payment was processed on February 5, 2026, but I have not used the service since the charge was made. I was not aware that the subscription would renew at that time, and I noticed the payment only afterward.I understand that, according to Zoom’s Terms of Service, charges are generally non-refundable once processed. However, since the subscription has not been used at all, I wanted to kindly ask whether an exception or any possible refund option might be available in this case.Thank you very much for your time and support. I would appreciate any guidance you can provide.Best regards,Jiwon Kim

I have not been using Zoom meetings for some time and on 6 February my plan was inadvertently renewed. I have since cancelled the plan but would like to request a refund as I am not using Zoom meetings currently. My account name is Fritz Solms. Kind regards. Fritz

My son is 15, will be 16 in May.  He needs to have a zoom account setup with his name for online driving classes.  Because he's 15 it won't allow me to set an account up for him.

Hello,I purchased a one-year Zoom subscription in 2024 and used it briefly.However, I stopped using the service after my business failed.A few days ago, I received an email stating that my one-year subscription had been renewed, but the payment could not be processed by my card.I have since requested to cancel the subscription, but the payment request has not been withdrawn.Could you please cancel this one-year subscription?Alternatively, could you change it to a one-month subscription, so that I can pay for just this month and then close my account?Please get back to me.Thank you. 

Hi,I would like to remove some cloud recordings but I can't because I don't find any "delete" button or icon on the windows page. Could someone help me with that ?Thank you

I sometimes would like to give feedback and/or feature requestsDO you any links I can use for feedback and/or feature requests?Thanks for your ideasLoveforGod

Hello,If I increase my account to a large meeting of 500 people, does this change the link of my permanent zoom ?THANKS, Thomas

I've been reading that when I use my Yamaha MG10XU mixer, the voice output to zoom (and then to remote attendees) is reduced and I must increase the gain and consequently more noise.    Is this true?  I'm running W11 on a thinkpad i7 64 bit, 24gb Memory.  Using Ethernet or wifi connections?  Zoom Ver 6.5.12 Thank you for your assistance.  Peter

Hi - I'm trying to utilize a 3rd party survey link for meetings and I believed the setting was disabled by our IT team. However, when our IT team looked into it, they said that the 3rd party survey toggle was visible for a few days while they investigated in early January, but then disappeared from their settings at the end of January. They shared a screenshot with me that shows a box that says "Hosts will no longer be able to use 3rd-party survey links in newly and previously scheduled meetings."Is it true that 3rd party survey links are no longer able to be used at all? Or is it still an option, but the toggle moved to somewhere else recently? 

I have online music classes for a long time. Suddenly, from this week, two students encountered the same issue during the class, which is that the setting to original audio does not stop Zoom from auto-suppressing the sound. I can't hear their their piano playing at all, and all background noise disappeared too. I changed devices using a phone, iPad and Windows laptop, the issue persists. I'm sure it's not my receiving side's issue. It's the issue with the device of my students. They both use Apple products, iPhone and iPad. Is there an iPad upgrade that conflicts with the Zoom setting? Has anybody encountered the same issue as I did?

I have a one-time webinar I created in Events. It looks like it may go over the cap on our Unlimited Event Licence. Is there a way to add the Pay Per Attendee Add-On licence to my account so we can pay per attendee for any overages? Or is the only way to increase the attendee size to move up to the next size on the event's annual plan?

Hi there,I am hoping that someone can help me. I would like to know if Zoom can translate from Arabic into English in real-time? Any assistance would be greatly appreciated.Regards

I schedule meetings through Zoom Pro regularly. For about two to three months now, I have not had breakout rooms available in my Zoom app (using Windows 11).I've tried contacting the support team who confirmed that everything in my account was set up correctly, but couldn't help me with the missing breakout rooms. Unfortunately, I cannot upload images as of yet. Things I have tried so far (all with the desired effect):go through all the settings in my profile for breakout rooms, checked several times whether breakout rooms were available (and Zoom support has confirmed that it is set-up correctly in my account)uninstalling and reinstalling Zoom to make sure I have the latest version availabletried hosting meetings both on Windows and iOStried making another person to the host in my meeting, but he did not have breakout rooms available then eithertried starting meetings directly from the app (instead of via link)Nothing. The only thing that has worked was using another ac

Since I quit Zoom between meetings, every time I join a new meeting via clicking on a Zoom link in my calendar, this window pops up:I do not use this window. I do not want this window to appear simply because I joined a meeting. I close this window every single time it opens. Is there anything I can do to prevent this window from opening every time I join a meeting?