Error code upon starting Zoom | Community
Skip to main content
Newcomer
February 13, 2026
Question

Error code upon starting Zoom

  • February 13, 2026
  • 3 replies
  • 152 views

I receive error codes twice when trying to login.

Upon opening Zoom on my Windows 11 Home system, I get the following error message on the right of the screen:

Error code    xxxxxxxx-0x01-000A-0000-00-0A-07

 

Then, upon entering my valid login name, I receive the error code “-1”

Web resources have directed me to disable Windows Defender Smartscreen, but this is not helping.

I’d appreciate any help

    3 replies

    New Member
    February 23, 2026

    I have the same issue - has anyone got back to you re the above?

    Gr88Author
    Newcomer
    February 27, 2026

    No, sorry

    storyhub
    Community Super Champion | Customer
    Community Super Champion | Customer
    February 28, 2026

    Please post a screenshot with the error showing.

    You can also try the following https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069984

    New Member
    March 5, 2026

    Any luck so far? Dealing this same issue with one my clients.