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Kenon Gabriel Vinson
Newcomer
March 22, 2026
Solved

Bought a Zoom subscription during an undiagnosed pilot manic episode, diagnosed now as bipolar 1 disorder. Can I get a refund?

Hello, I bought a Zoom Workplace Pro subscription at the end of February during an undiagnosed manic episode, believing I needed to do this otherwise the world would end. I have now been diagnosed with bipolar 1 disorder (can provide documentation as proof) and am looking for options for a refund, even if just partially, as I have absolutely no need for a Zoom subscription of any kind. I understand that Zoom has non-refund clauses; however, how do these clauses hold up under contexts of psychological duress? Also, I bought Zoom in the Philippines as a Philippine citizen and am not sure how digital sales laws work in this context. Times are hard and it would be good to get this money back so I can actually use it for things that would sustain me. Thank you in advance for your consideration.

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    MGSR
    MGSRAnswer
    Community Manager
    March 23, 2026

    Hello ​@Kenon Gabriel Vinson,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    March 23, 2026

    Hello ​@Kenon Gabriel Vinson,

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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