Zoom Events API: Is there a way to send confirmation emails when creating tickets via API?

Hi Zoom Developer Community,

We are developing a seminar platform that integrates with Zoom. Previously, we used the **Zoom Webinar API** (`POST /v2/webinars/{webinarId}/registrants`) to register users programmatically. This worked great - users could register with one click, and Zoom automatically sent confirmation emails with join links.

Recently, we started using **Zoom Events (Webinar Plus)** for our seminars. We discovered that the standard Webinar API doesn't work with Zoom Events and returns error code 3000:

{"code": 3000, "message": "Registration has not been enabled for this webinar: xxxxx"}

We then tried the **Zoom Events Tickets API** (`POST /v2/zoom_events/events/{eventId}/tickets`), which successfully creates tickets. However, we found that **confirmation emails are not automatically sent** when using this API.

## Our Question

Is there any way to achieve the following with Zoom Events via API?

1. Register a user programmatically (one-click registration from our platform)
2. Have Zoom automatically send a confirmation email with the join link

We want to avoid implementing our own email system if possible, as this adds significant development and maintenance overhead.

## What we've tried

- Using the Tickets API with various parameters
- Searching for email-related settings in the API documentation
- Looking for webhook-triggered email options

## Our use case

- Medical professionals register for seminars on our platform
- We pre-fill their information (name, email, hospital, specialty) from their profile
- One-click registration improves user experience significantly

Any guidance on whether this is possible, or if there are planned features to support this, would be greatly appreciated.

Thank you!

Hi,

When using the Zoom Events Tickets API (POST /v2/zoom_events/events/{eventId}/tickets), tickets are created successfully, but no confirmation email is sent to registrants.

With the standard Webinar API (POST /v2/webinars/{id}/registrants), confirmation emails were sent automatically.

Is there a way to trigger automatic confirmation emails when creating tickets via the Zoom Events API?

Or is this a known limitation?

Thank you.

Hey, ​@takahara_yuuki!  Welcome to the new Zoom Community setup. Sorry for the delay in answering you while the old system was frozen.

What you want to do is quite possible… but does require a deeper understanding of how the Zoom Events and Webinars Plus ecosystem operates.  It isn’t based on the “old ways” of webinars and meetings.

When a Webinars Plus Host (the Host is someone to whom the Webinars Plus license is assigned) creates a session, there are multiple email templates set up which you can use as-is or customize.

I believe these should be sent whenever the API does something that would normally be done “manually” too.  They need to be enabled (called “Activated” in Zoom Events/Webinars Plus).  There’s a fine art to editing these emails, should you or your clients want to do so.  But if you want to put that on your client, or do yourself but without having to create a separate software UI, you can assign anyone as “Co-Editor” and allow them to edit the emails.

Reach out if you need some additional guidance.

Hi ​@takahara_yuuki ,

You can post people into a webinar, but you must create a webinar with registration enabled. that is what your first problem is.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063516

You should then be able to connect with
https://developers.zoom.us/docs/api/meetings/#tag/invitation--registration/post/meetings/{meetingId}/registrants

For what you suggest you do not need to ‘sell tickets’ so do not have this enabled.

Anything more and we have a developers forum.
https://devforum.zoom.us/

All the best

John