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ShimakoNishida
Explorer
Sep 17, 2021 10:39 AM UTC
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Where is Account Management?

Where is Account Management?

Please change to personal. In addition, please cancel your PayPal bill.

Thank you.

    CarlaA
    CarlaAAnswer
    Community Champion | Employee
    May 25, 2022 9:12 PM UTC

    Hi @ShimakoNishida @ryost @GottaBeUserFrie , you can access Account Management by heading to https://zoom.us/profile.. After signing in, locate the tab on the left-hand side "Account Management" that will be nestled under ADMIN. 

     

    I hope this helps! If this answered your question, please select Accept as Solution.

    Moderator

    Zoom Community Team

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    Explorer
    ShimakoNishidaAuthor
    Explorer
    Sep 17, 2021 10:40 AM UTC

    Please downgrade your subscription to a free one.

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    Bort
    Employee
    Bort
    Employee
    Sep 17, 2021 2:36 PM UTC

    To downgrade your subscription, you can follow the instructions here: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

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    Explorer
    GottaBeUserFrie
    Explorer
    Apr 1, 2022 9:40 AM UTC

    Why so hard to respond to a simple question:  "Where is Account Management?"  I have also been told to start and have been looking for it for weeks.

    For some reason. I also find that I ask "A," and someone replies to a completely different question of their own choice.  I wish I could have done that in college!

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      Newcomer
      ryost
      Newcomer
      Apr 12, 2022 2:53 PM UTC

      Where is Account Management?  Cannot get a direct response.

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        CarlaA
        Community Champion | Employee
        CarlaAAnswer
        Community Champion | Employee
        May 25, 2022 9:12 PM UTC

        Hi @ShimakoNishida @ryost @GottaBeUserFrie , you can access Account Management by heading to https://zoom.us/profile.. After signing in, locate the tab on the left-hand side "Account Management" that will be nestled under ADMIN. 

         

        I hope this helps! If this answered your question, please select Accept as Solution.

        Moderator

        Zoom Community Team

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          Explorer
          GottaBeUserFrie
          Explorer
          May 26, 2022 4:58 AM UTC

          1) Zoom tells customers to ask questions here.

          2) Can't get live help even as a paying member.

          3) Zoom waits eight months before responding.

          4) I was following Zoom instructions.  The very first step was to find this.  It was not in the application.

          5) The AIBot cannot answer the simplest of questions.

          6) Online instructions are incorrect.

          7) Online help is out of date, incomplete and wrong.

           

          Your terms say you don't guarantee that work or do anything, and just in case you do, they allow you to change them at any time.

           

          The only thing guaranteed in the agreement is that we have to pay, and we have zero rights.  This used to be referred to as consumer fraud, but since the only way we can access zoom and use it is agree to pay you for nothing.

           

          This is legal theft. And we have no options.

           

           

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            CarlaA
            Community Champion | Employee
            CarlaA
            Community Champion | Employee
            May 27, 2022 9:04 PM UTC

            Hi @GottaBeUserFrie , I understand this is frustrating and I'm doing my best to assist as best I can. Can you be more specific as to what you mean by "The very first step was to find this. It was not in the application". Are you unable to locate account management with the steps I suggested?

             

            Keep me updated. 

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