Solved
Very Very Urgent
I already submit a case and no one answer me please i need someone to check my old case and take any desicion as soon as possible
hi
Community members can not access information, including cases, so please outline your issue and I will see what can be done to help. If you are needing billing help please specifcy , agina I will not be able to access the data, but may be able to find somebody to help
We know unexpected charges or auto-renewals can be frustrating.
For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.
For account-specific help, please start with the Zoom Virtual Agent,
https://support.zoom.com/hc/en/contact?id=contact_us&zva=open
which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.
https://www.zoom.com/en/trust/terms/
Please like and mark as the solution if this helps
All the best
John Drinkwater
Zoom Community Super Champion.
Zoom Developer Champion
Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom
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