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Michael17
Newcomer
September 20, 2023
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Recording qualty

  • September 20, 2023
  • 3 replies
  • 4 views

Hello! Could you please tell me why the recording quality is 360? The MacOS system version is higher than 13 and the quality in Zoom app video settings is set to HD. I also have PRO account.

 

 

Best answer by MGSR

Hello @Michael17,

I'm sorry for the late response and welcome to the Zoom Community!

Resolution has an overall effect on the image quality of videos. There are various factors that can affect your local or cloud recording, including the number of participants and meeting settings. You can refer to the table provided for the resolution of your local or cloud recording.

Computer recording Cloud recording Resolution of recorded video
  • 2 or more participants
  • Video turned ON
  • Camera HD not enabled
 360p (640p x 360p)
720p (1280p x 720p)
1080p (1920p x 1080p)
  • If a screen is shared, the video resolution will be dependent on the resolution of the largest screen shared. 
  • Video will still be sent at a maximum resolution of 1280 x 720p. However, the video will be resized to fill the entire recording frame.
  • If a screen is shared, the video resolution will be dependent on the resolution of the largest screen shared. 
  • Video will still be sent at a maximum resolution of 1280 x 720p. However, the video will be resized to fill the entire recording frame.
 * Dependent on shared screen resolution


(*) If the resolution of the shared screen is higher than the resolution of the camera, then the camera video in the recording will appear with black bars on the side.

3 replies

MGSR
Community Manager
MGSRAnswer
Community Manager
September 20, 2024

Hello @Michael17,

I'm sorry for the late response and welcome to the Zoom Community!

Resolution has an overall effect on the image quality of videos. There are various factors that can affect your local or cloud recording, including the number of participants and meeting settings. You can refer to the table provided for the resolution of your local or cloud recording.

Computer recording Cloud recording Resolution of recorded video
  • 2 or more participants
  • Video turned ON
  • Camera HD not enabled
 360p (640p x 360p)
720p (1280p x 720p)
1080p (1920p x 1080p)
  • If a screen is shared, the video resolution will be dependent on the resolution of the largest screen shared. 
  • Video will still be sent at a maximum resolution of 1280 x 720p. However, the video will be resized to fill the entire recording frame.
  • If a screen is shared, the video resolution will be dependent on the resolution of the largest screen shared. 
  • Video will still be sent at a maximum resolution of 1280 x 720p. However, the video will be resized to fill the entire recording frame.
 * Dependent on shared screen resolution


(*) If the resolution of the shared screen is higher than the resolution of the camera, then the camera video in the recording will appear with black bars on the side.

MGSR
Community Manager
MGSR
Community Manager
September 27, 2024

Hello @Michael17,

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

MGSR
Community Manager
MGSR
Community Manager
October 4, 2024

Hello @Michael17!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

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