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We're using Zoom in our school, and we use multiple accounts. Every single account can be used by multiple teachers, thus each time a teacher is using an account and at the same time an OTP is sent by email, we're required to forward the emails to every teacher to ensure the current user will receive the OTP.Therefore teachers are flooded by emails, accounts often locked or blacklisted (no OTP sent). Congratulation to the the manager who invented this system which is a complete failure. We're quitting zoom, and saving money

Hi,  While in a zoom meeting on my macbook, when i try to mute/unmute myself using airpods call control (press once by default) it doesn't work and give me a message "Can't control mic with Airpod Pro" . Why is that? Is it a bug?  The same functionality works when i join zoom from iPhone or iPad, so how we can make it work on macs also? Please help this is really very useful for productivity when zoom window is buried somewhere (it could be in different desktop or under so many windows) and i need to unmute quickly  ThanksAiman 

Hello,I’m new to Webinar Plus.  I’ve created an event and the ticket price but am not clear on how attendees actually register and pay to attend.

How can i send email for registration using zoom portal on zooms meeting

Having to go to the Zoom webpage to manage call handling, to enable/disable calling to the Mobile app is not ideal especially if you are working remotely and don’t have access to your laptop. Having a simple switch (like the call queue switch) to adjust your call handling in the respective apps would very helpful.

Guys. I understand you’re going to update stuff, but there are people who use reoccurring meetings on the regular basis. Yet you cannot find reoccurring meeting anywhere in this latest iteration of Zoom workplace. Where is it and could you please remember to keep it on the app?

How can i fix this? i cannot join meetings, trying to join from browser also didn’t work

I have Zoom Basic on my Dell Inspiron 16 laptop. I have Windows 11 installed.I recently got Phonak Virto 1-R hearing aids. How do I connect them to my Zoom program?  Thanks.

I pay for zoom and I can't find any help for a week.   It is unusable and I use it all day for work.  All of my saved meetings are gone.  I have a hundred or so and now there is no meeting tab.   I can search and find a list of some meetings that are not alphabetical so I can spend 15 min before every meeting looking for the link to send someone.  This is ridiculous that I can't get a human to help me.   I tried everything online, uninstalling, looking for disconnecting calendar and meetings (can't find this), etc.   I can't believe that zoom took away the most important tab for some people.  Even when this is fixed, because of the lack of help, I will be leaving my one star review.  I never would have paid for zoom if I knew it would cause me so much frustration.  How do I get my meeting tab back??  

Hi.  I am new to Zoom Phone and trying to get it configured for a small office of eventually 3 people. What I want is for people to call a main company number 999-999-9999, hear a voicemail greeting and that says “to reach person A, press 1...to reach Person B, press 2… to reach person C, press 3,”  Once the caller presses a number, the call will be forwarded to that User’s extension or cell phone. Currently, I purchased two Zoom Workplace Pro Plus licenses.  I thought the Auto Receptionist would need its own license and one license for myself.  I’m a little confused because I have assigned one license and one is unassigned.  The main company number 999-999-9999 is assigned to the Auto Receptionist at Ext. 801.I am setup as a User at Ext. 800.  When I dial the main number, I get the greeting and when I press 1, the call is forwarded to my extension.  Is this the correct way to have it setup?  Does the Auto Receptionist come included with the Zoom Phone package or does the Auto Receptio

I have none checked for background and it's still blue. I've deleted the app from all of my devices and it is still showing up.  Any help is appreciated 

I have created my poll successfully, but Zoom does not seem to allow me to have only ONE choice.  My poll is for an election within our organization and in some instances there is only one nomination (the incumbent).  Does anyone know how to delete option 2?

We have been getting a lot of feedback around the user experience of the Search By Name directory feature with Zoom phone.  It is very slow to return results and read them back, we do not have a way to remove the extension from being read back to the customer, and in some cases when we transfer from our contact center system to Zoom Phone directory we will lose audio packets resulting in the first name not being pronounced so calls get routed to the incorrect users.   I would really love to see Zoom invest some dev resources into this and look at using a speech recognition directory or allowing admins to modify more settings when it comes to the search by name auto attendant.  Would love to see if anyone else is having similar issues or has thoughts on this. 

I have done everything according to the videos trying to remove the virtual background. I've gone to settings, in meeting advance, virtual backgrounds, and turned it off. I've even reset it. That is supposed to remove the uploaded picture from the system altogether....and it's still on there. The videos are old that they sent me in the chat. It says there is a button to choose "none." On mine it is a button - turn virtual backgrounds on or off. I've logged out and then back in again....it's still on. Every option in the chat doesn't pertain - any thoughts?

I have done workouts on zoom since 2020 and the sound has been fine with a slight delay for members. Now, the sound is garbled, or it seems parts of the music just disappears. Some people can’t hear music at all.  What I need is to share my computer audio from Spotify, while showing me on video. I have changed settings and nothing has worked.  I have been talking to support for over a month and still haven’t been able to get a live person to help.  Has anyone found the right settings for this?

Zoom has been sending invasive unwelcome advertising to me although I'm on a paid subscriber plan. I want Zoom to stop this. Who knows how to make that happen. Thank you.

Is there a way to delay the IVR so it does not directly go into repetition of the options available?

I work with a team of teachers who use Zoom to deliver services and lessons to students. We would LOVE to see a feature where you can mute individuals in the chat (take chat away only for a few participants while allowing others to continue as usual) as well as allowing us to take mic rights away from only specific students! Right now 1 kid can ruin it for the entire group because it is an all or nothing situation, either they all have the ability or no one does. We would love to connect with the development team at Zoom and get a couple of new features so that we can utilize Zoom better for our classrooms and students! Has anyone had any luck contacting Zoom about something like this and it actually happening? Our program pays big bucks to use Zoom, it would be nice if we could get such simple features for it!

How do I keep the toolbar pinned on the bottom of a zoom meeting on a Microsoft computer. I will not stay showing.

Hi, my audio works fine if I'm only speaking or only playing music, but I can't get them to work at the same time. Has anyone else had this problem and figured out how to resolve it? Thanks

We had an odd occurrence during a Webinar last week as one attendee toggled their Closed Captioning on, which turned on CC for everyone on the Webinar. I thought surely that was a bug so I reached out to Zoom Support and they tell me that that is an intended result. If ONE Attendee on a 1000-person Webinar toggles on Closed Captioning, it will start CC for 999 other people. That, in my opinion, should NOT be the case. CC is an individualized experience. We cannot be without it, but the way Zoom has it designed in Webinars, turning it on can cause a significant amount of confusion for other Attendees. Is there a setting somewhere that we can set so that if someone turns on CC, it ONLY turns on CC for THEM? 

Teaching meditation we frequently toggle original sound, because the teacher needs background noise reduction and ALC - but the meditation bell requires turning off noise reduction.I see a lot of requests to bring back the toggle at the top of the screen. I’d like to add that a keyboard shortcut would be ideal in my case.Many Thanks,RichS

I would like to be able to filter matched queries that I have already coached and trained. I would expect coached queries to drop from the list of matched queries or there should be a filter to hide "coached queries". Do they never disappear? If not, how is that scalable? If they should be dropping from the list, what step am I missing? My steps are:1. Navigate to Intent Management.2. Scroll to an Intent group.3. Select an intent within the group.4. Click on the Coach tab.5. Click the check box next to queries to be coached.6. Add to training phrases.7. Train.8. Publish. The use case for why it is problematic is sorting through multiple identical or similar queries to find the queries that I have not coached. Below is a real-world example of one of my intents:1. I have an intent for Financial Input.2. I have 195 queries for "Financial review," 4 queries for "Financial input," and 1 query for "Can I get financial input, please?"When I have 5000 queries, how will I filter out "Finan

We have a complex contact center flow that is working well but we cannot stop the transfer tool from saying its inner chain of thought inspite of various guardrails.Any ideas? None of our prompts provide instructions on reading content back to the caller.eg. AI Agent Hello. How can I help you today?Consumer How can I set up a Saturday morning detention?AI Agent Okay. Let me transfer you to one of our support agents who can help with this. Can you please tell me any more details we may need to know before I transfer you?Consumer Uh, our period structure is just a Monday to Friday.AI Agent Right. Thank you for that detail. Is there anything else you'd like to add before I transfer you?Consumer No.AI Agent Setting up a Saturday morning detention. The period structure is currently Monday to Friday only. No further details provided.AI Agent Here's what I've captured: Wants to set up a Saturday morning detention but period structure is Monday to Friday only. Connecting you to an agent now.AI

There is not currently a way to use the API to log users in and out of the call ques, if managers want to log their user in or out of a call que, I must now give them access to the administrative side of Zoom Phone, whereas if I had API access, I could make them a light weight application for them to sign their users in and out of.  Please can we add to the API to be able to log users in and out of call ques so I can give the managers this access.