Stopping meta chatter when using skills and tools

We have a complex contact center flow that is working well but we cannot stop the transfer tool from saying its inner chain of thought inspite of various guardrails.Any ideas? None of our prompts provide instructions on reading content back to the caller.

eg.

 

AI Agent Hello. How can I help you today?

Consumer How can I set up a Saturday morning detention?

AI Agent Okay. Let me transfer you to one of our support agents who can help with this. Can you please tell me any more details we may need to know before I transfer you?

Consumer Uh, our period structure is just a Monday to Friday.

AI Agent Right. Thank you for that detail. Is there anything else you'd like to add before I transfer you?

Consumer No.

AI Agent Setting up a Saturday morning detention. The period structure is currently Monday to Friday only. No further details provided.

AI Agent Here's what I've captured: Wants to set up a Saturday morning detention but period structure is Monday to Friday only. Connecting you to an agent now.

AI Agent I'm transferring you to a human agent now, please hold on.