Adding a delay to IVR

Forum|Forum|4 years ago
September 29, 2021
3 replies
30 views

Is there a way to delay the IVR so it does not directly go into repetition of the options available?

Manny5429

Employee

@joelferkul Currently, there is no way to delay the IVR prompt but you can only limit the number of times the prompt plays.

B

BalloonPilot

Newcomer

After four years there has been no real solutions to inserting pauses into Zooms Text To Speech system for the IVR..

we have gotten around it by creating another AutoReptionist for each IVR option. But imho this is a crapping work around

Vinnie

Community Champion | Customer

Hello @BalloonPilot

Zoom Greetings' TTS has been supporting SSML Markup Tags, including inserting a pause like @Eliot mentioned below; try the following in Zoom's TTS directly instead of Recording with Amazon Poly to verify if the pause works, I have tried other tags and work flawlessly:

<speak> Example IVR's Menu options:
Press 1 for this, Press 2 for that, Press 3 for that other thing
<break time="10s"/>
</speak>

For other Tags you could try (Zoom's SSML doesn't support them all)

https://docs.cloud.google.com/text-to-speech/docs/ssml#voice

https://docs.cloud.google.com/text-to-speech/docs/ssml#break

E

Eliot

Community Super Champion | Partner

hi @Vinnie

works like a champ. i added after the <beak time=”10s”> completion of test so i could check the timing.

<speak> Example IVR's Menu options: Press 1 for this, Press 2 for that, Press 3 for that other thing <break time="10s"/> completion of test</speak>

i timed the break and it was 10 seconds.

PERFECT!!!

thanks, eliot

E

Eliot

Community Super Champion | Partner

hi @BalloonPilot

you can add whatever amount of silence at the end to the IVR greeting message you need. After the IVR greeting message plays including the silence at the end, the next playing of the greeting message will be repeated for the number of times setup.

you can edit IVR Greeting Message and use Record by Computer. when you say what is needed, you can mute your microphone for any amount of silence and then stop the recording.

alternatively, you could use Amazon Poly speech to text and add a pause(s) of 10 seconds or less. you would then upload your Amazon Poly recording.

https://docs.aws.amazon.com/polly/latest/dg/break-tag.html

thanks, eliot

B

BalloonPilot

Newcomer

Yep…. That will work, however I am liking the Text to Speech that way all prompts/messages are of consistant voice/speed and easy to change w/o re-recording