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Even When I choose presenter mode when sharing my screen, it still will not display my floating window with me in it. So as I’m presenting I can’t see myself talking over the slides. Is there a setting or something that I need to enable in order for this to work? Please urgently help, this is stressing me out.

Hi, I need help. My Zoom has stopped recording Full HD videos. I have the Pro subscription, and I have the HD option enabled in my computer's Zoom settings. I don't know why it was recording in HD at one point and then suddenly stopped. I have 20GB of free space. I don't know what to do anymore, and the Zoom support on this website isn't helping. PLEASE HELP.

My account is free, my Chinese clients are getting error code 13215 when logging in. How can I resolve this?

We use have a handful of digital signages installed with TVs rotated 90 degrees in portrait orientation. It appears that Zoom as of v6.7.5 that there is new ability to control the orientation of digital signage using the Zoom admin portal.We are seeing that despite the orientation changes, that the app is auto reorienting the display to standard rotation.As a workaround for now, I am reverting to v6.3.5 but I am posting this here to see if Zoom is aware of issues with this new feature and if there are plans to address it.For note, we are an Apple exclusive shop with the issue occurring on Apple silicon Mac minis.Thanks!

كيف يمكنني التعلم  

While zooming I tried to access an online gaming website, it was legal to share in class but when I shared it the connection was not good. Is it because of my zoom settings?Should I tweak some settings? Please give me some suggestions.May I give you the link to the website where I have the image tearing problem?

grabe una reunion pero no inicie sesion, decia grabar en la nube y se "grabo todo" pero ahora no se donde encontrarlo

I originally had a one time use webinar that expires on 2/14th, I tried to schedule another webinar that will be on 2/16th and was prompted that I need to buy a new subscription, I bought another one-time subscription that will expire on 3/10th.  Despite this I still am getting the prompt that I need to subscribe in order to schedule the webinar.

I will be hosting a webinar with 3000+ participants later this month.  All attendees sign up for the event on a separate (non-Zoom) platform and then we register the attendees (via CSV upload) into Zoom.  We are hearing from a disturbingly large number of attendees that they did not receive their Zoom registration confirmation email.  The emails are not found in the recipient's inbox or spam folders.  Having them search for emails from '***********' also does not produce the registration confirmation email.  Resending the confirmation email (an incredibly time-consuming process now that Zoom has inserted a 60-second countdown timer between resends) produces mixed results; some attendees receive the subsequent email while most do not. So far, Zoom technical support has advised two things:1) tell the recipients to contact their email server provider and ask them to unblock all of the 50+ IP addresses that Zoom uses to send confirmation emails; what?  Ha

For about 2 months now I noticed zoom no longer sends out confirmation emails to CSV uploads and people that register through the registration link for a webinar. This has been affecting my business lately. Are their possible workarounds or other platforms to explore?

When I tapped the link I get a “Invalid Meeting ID (3,001)”What is this error code mean and how do I fix it. 

suddenly zoom channels chat can not send message,please help to troubleshoot and fix

The AI generated transcripts of recordings put timestamps in the middle of sentences, and overall there are far too many timestamps.  Is there a way to turn off the timestamp generation for the .vtt auto generated transcript?

hello.. i deleted my zoom account accidentally on 3/32026.. can i please get it back some way?

suddenly zoom channels chat can not send message,please help to troubleshoot and fix

We used the Webhook-only application to capture Webinar Registration data in Marketing Cloud, but the data was not captured. Could you please help us identify what the issue might be?Also, please confirm whether Endpoint URL validation is mandatory. We used the Marketing Cloud CloudPage URL, but it is showing the error: “URL validation failed. Try again later.”Could you please advise how to resolve this issue?  

I can hear my phone ringing and I’ve also done the test speaker function, which I can hear but once I answer a call, they cannot hear me and I cannot hear them. I have test called other people so I know it’s not the client, it appears to be on my end. 

I cannot seem to find my AI companon while logged into Zoom for phone use. Does anyone know where I can access it?  

Over the past 3 days we’ve had 2 webinars where yahoo.com users have NOT received their confirmation codes. Not in spam, not in trash, not in regular mail. When it was one time I assumed user error. Second time, with another yahoo.com email, I’m thinking it was a system error. Doing some sleuthing, other platforms have issues with yahoo.com and apple mail, so I’ll check that out, but wanted to know if anyone else has seen this issue and whether or not you have a work around.  Susan 

I'm a little taken aback that as a coordinator of events/seminars on the hub, I can't download seminar feedback (survey) in bulk for all seminars --  I have to go into each individual seminar (40) and combine them? That seems insane and quite fixable!

Feeling like this is a lost cause at this point but I’m so desperate. I did not host or record this meeting - it was an interview. I thought I had pressed record on my voice memo on my iPhone and at the end of the interview I realized I did not. I desperately need this information and will do anything to retrieve it. Please please please help and let me know if there is anyway possible 😭 willing to pay 

Hi everyone,I’m currently experiencing an issue in Zoom where webinar polls do not show after joining. After restarting a few times, the poll may appear but cannot be launched, and sometimes it shows as blank or white when launched.Has anyone encountered this recently or found a solution? I would really appreciate any guidance. Thank you.

Hello Zoom Support Team,We recently purchased a license to accommodate hosting 2 meetings (2 licensed hosts). Since then, we have hosted a total of 3 meetings. However, we are currently unable to access the Usage and Meeting Reports for all of these sessions.Could you please advise on why some of these reports are missing from our account, and provide a solution on how we can retrieve the complete data for all our past meetings?Thank you,Mert Altan

When going to the web page to create a new meeting (https://zoom.us/meeting/schedule) I click the calendar control and get a pop-up calendar. But it is transparent, and the controls underneath it are still enabled. It is not possible to use the mouse to click on a date. It is still possible to use the keyboard arrows to navigate the calendar but that is obviously not how it’s supposed to work. The same thing happens with all the dropdown.I am on a free plan so I am not allowed submit a support ticket. Has anybody ever heard of this?I am using Chrome on Windows 11. (This does not happen on Edge.)  

When rescheduling a single meeting within a recurring series, I encounter one of two issues:Clicking the "Update" Zoom button prompts me to reschedule the entire series, rather than just the individual occurrence. Rescheduling only the one occurrence in Outlook — without clicking the "Update" Zoom button — causes the meeting to ring in Zoom Workplace at the original date and time.Is there a way to reschedule a single occurrence without affecting the rest of the series or triggering the old meeting in Zoom?