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Newcomer
August 1, 2022
Question

Regarding Cloud recording

  • August 1, 2022
  • 1 reply
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I have recorded my class during the meeting. I have shared my screen to the audience. But in the records there is only audio and no video part. There is two files which "Shared screen with speaker view" and " Audio only "  files. But there is no video is playing in the record. only audio I can hear. Please help me.

 

    1 reply

    Community Champion | Employee
    August 2, 2022

    Hello @DilshanG ,

     

    Thank you for your message. If these options are enabled in your profile settings:

     

     

    And the issue still persists, more often than not, it is due to network issues.

     

    If this is a frequent issue you're having, I recommend that you log a ticket with our Zoom Support.