Need to update zoom client but can't uninstall due to missing installer location. | Community
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K
Newcomer
knc01
Newcomer
June 25, 2024
Question

Need to update zoom client but can't uninstall due to missing installer location.

  • June 25, 2024
  • 2 replies
  • 92 views

When trying to update zoom I attempted to uninstall, that shows the location doesnt have the files it needs, I tried downloading and installing a new version that failed for same reason the tool keeps looking for the installation location which doesn't exist. I tried the cleanzoomtool also same results, maybe I should remove via registry?

2 replies

YaBoiB
Community Champion | Employee
YaBoiB
Community Champion | Employee
June 25, 2024

Hi @knc01 ,
Thank you for contributing to the Zoom community!  You do not have to uninstall the Zoom software to update. If you go to zoom.us/download and find the Zoom meeting client that fits your OS, you can install it to the default location, and it will have the Zoom installer embedded in the file. 

 

Conversely, you can also click on your profile on the Zoom Desktop Client and then click on check for updates and the client will look to see if there are any new software releases that are available for your device. 

 

 

K
Newcomer
knc01Author
Newcomer
June 25, 2024

Thank you, we must have something else going on because when I try a reinstall of a new client it goes to the installer error message, where it is looking for the install.msi file.

A
Newcomer
Adelin Trusculescu
Newcomer
March 26, 2026

I have the same issue still… the full installed does not help. It says it is not a valid insmtallation package

MGSR
Community Manager
MGSR
Community Manager
April 7, 2026

Welcome to the Zoom Community,  ​@Adelin Trusculescu! 

The error "not a valid installation package" usually means the Zoom installer file is either broken or has been affected by antivirus software. Here’s how you can resolve this:

  1. Uninstall Zoom completely from your device. You can follow these instructions: Uninstall Zoom instructions
  2. Download the latest version of Zoom directly from the official site: Download latest Zoom version
  3. Install the new package.

Let us know if it helps or if you need further assistance. 

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