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Hi All,We’re currently using Zoom integrated with Salesforce Lightning. Most of our users access Zoom on their mobile devices. We’d like to enable a feature where, when someone receives a call, Zoom can automatically sync with Salesforce to display the caller's contact information.Is there a way to configure this setup so that Salesforce contacts are used to identify incoming callers in Zoom Mobile?Any guidance or assistance would be greatly appreciated!Regards,Afrose 

I added a new language inside ZOOM settings and it appears among the list on the website. However, when I schedule a new meeting and want to add the interpreter, the said language isn't present. Is there something that I'm missing? Thank you in advance. 

My Zoom account has been stuck showing “Offline” for several days.Both I and my contacts see each other as offline, and my status cannot be changed manually.I have already tried the following steps, but the issue persists:• Signed out and signed back in• Selected “Sign Me Out From All Devices” on the web• Uninstalled and reinstalled the app• Restarted my device• Checked both Wi-Fi and mobile data connectionsDespite all of this, my account still shows “Offline” and I can’t join or host meetings properly.Even when I try to manually set my status to "Available" from the status settings, nothing happens.When I log in through the Zoom website, I see a red message next to my profile that says "Not connected."Does anyone know how to fix this?I really need this resolved before Thursday afternoon, as I have to use Zoom

Hi,I'm trying to use Zapier to take my AI Meeting Summary and put it in my CRM, however that requires the invitee email address to be pulled into Zapier, which doesn't currently show.Any idea how to get all the fields we actually need to be pushed from Zoom to Zapier? Otherwise, the only way to get these summaries is a manual upload of a doc, which is crazy in this day and age!

Cisco released their latest 9800 series phones over a year ago. Cisco markets the phone as, "use one device for Cisco Unified Communications Manager (CUCM), Webex Calling, Broadworks, or other 3rd party cloud calling platforms. My Zoom rep has indicated that this phone might be certified in June 2025 and that it's on their roadmap but that no official ETA has been announced.We are seriously considering switching from our legacy Avaya Aura PBX to Zoom Phone. We like the Poly Edge devices we've tested however the Cisco 8800 and newer 9800 series devices seem a little higher quality and more substantial.  I personally prefer the larger buttons. Has anyone heard anything about when these phones will be supported by Zoom and other cloud calling platforms? I've look at all the providers (Zoom, Nextiva, 8x8, RingCentral, Microsoft, etc.) and none of them support the 9800 series yet, even though it's been out a year.

Hello, I’d like to ask about a technical issue that happened during a one-on-one Zoom class in January 2025.Here are the details:It was a 1:1 class with only the instructor and me.The instructor joined with two different Zoom accounts – one for sharing a PowerPoint (PPT) and another for speaking as the presenter.I also joined using two of my own Zoom accounts – one on my PC and one on my iPad.During the class, the instructor said that the profile picture of my PC account displayed the “OBS” logo, and they assumed I was recording the session.However, I was not recording, and OBS Studio was not installed or running on my computer at that time.For your reference, I used OBS Studio a few years ago during the COVID-19 period to record c

Buenas noches, necesitaría saber si es posible publicar desde una misma cuenta, dos reuniones simultáneas con diferentes anfitriones.quedo a la espera de sus noticias, y gracias por adelantado. 

I have an android Samsung A13 phone and have been using zoom everyday no issues.  Then suddenly 3 days ago zoom stopped loading the meetings.   When I click on the meeting link, it just rolls around in circles and then times out with this error code: 11028000 Steps I have already taken to troubleshoot with no success:Uninstall and reinstall - did that about 5 times Go to zoom app and allow microphone,  camera, battery to run as long as needed,  allow notifications - none of these made a difference  Connected to a different wifi on my phone to test the connection, not an issue with the connection, something with the zoom app Turned phone off, made sure updates were good Tried to manually enter a zoom meeting ID to get into the meeting - didn't work Tried to contact zoom support but I have a basic plan so they won't connect me to live s

hola, necesito ayuda, tengo la ultima versión de zoom 5.8.1  no me figura la opción desenfocar fondo. Necesito usarlacomo lo puedo solucionar para poder usar esa función?gracias

I added a question that people must answer when they register for a meeting but it's not showing up when I view the registrants.

Hi, I am using a Zoom environment, I want to know if Zoom offers "Hunt Group" feature and want to know if the Call queue feature is same as the HG feature. I currently have a valid Zoom phone license to make calls and have the admin privileges. It would be nice to know more details about this HG feature.

I set up our meeting to include the "registration required" so that I could track the log-in and log-out of each participant. Everyone registered; however, there is no report available. I've used this feature on other Zoom accounts and it work fine. What exact setting do I need to make sure it enabled so that I can track the attendance of registrants/participants?

For one virtual agent, best practice is is 5 to 6 skills maximum. Within each skill, you can have 4 to 6 tools listed.  Ensure your skills are distinct (description) and tools have good description as well.

I want to continue to have Otter Notetaker on my zoom call but want to eliminate it from the participant view.  How can I adjust settings to accomplish this? 

Have tried everything - camera will not connect - gray screen with camera and line through it - can anybody help . . . ?

Why don't yopu make the upgrade to the new Zoom interface an option the user can specify when it will take place?   The previsous interface was perfect for my needs, and when in a hurry to schedule a new meeting I am met with an interfweace that I now have to learn all over again. I figured it out, but I must say I find the older interface design more lelgant and efficine.  Your giving me features I don't care about. And I love Zoom... It is so much more reliable than any other video conferencing platform. Just thought you should know All knowing and all wise Zoom 

There really needs to be a way to exclude certain participants from being counted for breakout room assignment.

I initially had problems provisioning our phones with our new broadband provider (Sky Business Broadband in the UK), I eventually figured out that they would provision without issue if I separated our wifi signal to separate 2.4ghz and 5ghz networks and connect to the 2.4ghz. (Phone wifi dongles are 5ghz compatible btw).Problem is, on 2.4ghz the phones disconnect randomly (but usually daily) - So I've re-attempted to try and figure the 5ghz provisioning problem.I presume it's router settings for 5ghz, but I don't work in IT and my knowledge only goes so far.After speaking with our Business Provider, they've now informed me our phones are not compatible with their service - only analogue phones will work.  I'm really puzzled now, I've tried support with Zoom - but they just keep emailing links to various pages on Zooms help pages or even here within the forum (not even relevant links).Anyone had similar issues -

Hi.I'm a bit confused about the zoom apps. I have to take an admission test for my university, and they asked me to download Zoom. However, I only can find the app "Zoom Workplace", and not the app "zoom client for meetings". Is Zoom Workplace the new app that also includes Zoom client for meetings? If not so, where can I download the second one? Because in the download area I can only find ZOom Workplace.Thank you in advance.     

The error is:  execute SQL error, method: PRIMARY.MeetingOccurrenceInfoMapper.getItems, rawSQL: SELECT meeting_number, occurrence, account_id, meeting_id, create_time, modify_time FROM ZMWEB_MEETING_OCCURRENCE_INFO WHERE meeting_number = #{meetingNumber}

I have an account *******@gmail.com, where we regularly make some clips for our clients!And now they are gone! We have never placed them to Trash or Bin. In all my accounts of admin account I dont see my clips (nothing in the trash) Help please! It is urgent!

I work in a large multi-institution scientific collaboration (LIGO scientific collaboration ). We are organized into   groups/teams made up from people from around the world. The teams that I am on have meetings very week with rotating chairs from different institutions.  I wonder if there is a way to allow co-chairs from different institutions to control a meeting without having to log in/log out and assign co-host each time. Access to meeting recording and AI notes are also an issue. This allow one meeting coordinatesa to be put into peoples calendars and makes it easer when the person who created the meeting can't attend. This is a convenience issue not one of capability.

Zoom automatic paused screen sharing when I shared YouTube and made it full screen.  And I can not turn it off.  But sharing was continue when I restore YouTube.  Why?

Hi there,I've just done an update of my software Zoom and now I can't open a whiteboard anymore. Here is the error message I have. Of course I uninstall, reinstall, restart my computeur, etc...Erreur de connexionImpossible de charger ce tableau blanc (5000)error code:das_6e1ff531-a7ad-483e-9f35-4efd372139bb:500 (s-code-67749c080b8-1760951456273)Signaler un problèmeConnection creation failed (30003)Thanks in advance for your help

Not possible to schedule a meeting;Code d’erreur : 4294967295