I am not showing up in the waiting room. Support has been unhelpful for months.

Hey ​@nattankare 

Thank you for posting your concern here.

Steps to Fix or Work Around

1. Start the meeting from the email notification
   If you receive an email saying someone is waiting, click “Start Meeting” directly from that email.

   • This can trigger a Windows Firewall permission prompt that restores waiting room visibility.

2. Check firewall and antivirus permissions

   • Ensure Zoom is allowed through Windows Firewall.
   • Temporarily disable antivirus or network filtering to test if it affects waiting room display.

3. Adjust meeting options before starting

   • Uncheck “Start with video.”
   • Check “Use my Personal Meeting ID (PMI).”
   • Then start the meeting again and see if participants appear in the waiting room.

4. Verify in‑meeting controls

   • Open the Participants panel from the toolbar.
   • Even if no pop‑up appears, a red dot on the Participants icon may indicate someone is waiting.

5. As a last resort

   • Disable the waiting room feature and use a meeting passcode instead.
   • Many users found this more reliable until Zoom fully resolves the glitch

Hello ​@nattankare,

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If you still have questions or need further clarification, feel free to let us know; we’re happy to help!