Products

No access to the Zoom Pro I paid for . The invoice indicated that I paid for whiteboard whereas it was Zoom pro of 1 year subscription I paid for

Good morningI am trying to teach using the whiteboard, but it won’t load, giving an error message.  Please can anyone help. Best wishesCaroline

Hello,We would like to deploy more widescreen displays on campus, but the lack of layouts that take advantage of the screen real estate make it unreasonable. We would like to see an option like the following:2 gallery views next to contentActive speaker, gallery next to content 

Our lead AV engineer films and live streams all campus-wide president / board / team meetings via Zoom.  His camera source is a video switcher called Blackmagic Design ATEM Mini Extreme ISO (USB-A or C).   He is experiencing intermittent blank black video screen when starting meetings which is a problem since he is the initial moderator / meeting host.  Ending all Zoom processes via task manager and starting zoom workplace fresh seems to help, but it is not a 100% workaround.Anyone else experience this when using a camera source other than integrated webcam on their laptop? Application:  Zoom Workplace Version:  6.7.2 (26346)Dell Latitude 5530, 5550 laptops running Win11 latest updates+++++Issue cannot be replicated on a Dell 7060 SFF desktop running Win11 latest updates. Thanks, Brad   

Hello -I am a teacher using Windows 10 for Education on a Lenovo ThinkCentre desktop with a built-in webcam. I have also connected a IPEVO V4K document camera. Zoom recognizes both cameras - I can use either one as my primary video feed and both work properly. However, I cannot get the "Share content from second camera" screensharing feature to work correctly.  If I am using the built-in webcam and select "Share content from second camera", the second feed (document cam) is black. If I *turn off* my main video, then select "Share content from second camera", it shares fine. But as long as the screen sharing is active, I am unable to turn my main video back on (so my students can't also see my face and gestures).  The same problem happens if I reverse the sources -- that is, if I make the document camera my primary video, then I cannot screen share from the webcam. But if I turn off the primary feed, I can screensh

Hi!  We have the Zoom integration enabled within Pardot and since the new year have started getting issues when setting up the registration forms that whenever submitted zoom redirects to an internal server error page. The submission is captured in pardot and the count of registrants increases in Zoom but the registrants receive no confirmation email and our zoom registrant list is blank. 

Hoping someone in the community might be able to answer the question - Is there a way to export zoom reports by year? Or, at least, by Quarter? I need to pull zoom meeting reports by year, including meeting subject title, dates and usage time, attendance, attachments, etc. Can someone here direct me to a link or training that details how to do this? Without having to go in and click on each month individually and then go to reports and click on each individual report function? It's proving to be a tedious and time-consuming process, and I had very few meetings. There must be a way to download meeting reports and activity by calendar year. I've checked the knowledge and support center videos, etc, but not finding it. Many thanks for your assistance!

Meeting for screen sharing 

Hello,My name is Soumitra Dutta , oxford based entrepreneur, I’m trying to understand how Zoom Meetings and Webinars differ for US‑based users. How would you explain the difference? Please share your thoughts. 

Zoom Workplace 6.6.6. 19875,  Windows 10 OS, Google Calendar, Gmailwhen I register for a Webinar using Zoom and click their calendar link for the Zoom link and event details to sync with my calendar, the event appears also on my Zoom Workplace calendar.The problem is that the Zoom calendar lists me as the Host of the meeting and does not contain the Zoom link or other details, just the name and time of the meeting.Thus, I have to go to my confirmation email or to a tickets page or orgainzation’s web page to obtain the link..  I can understand if the Zoom calendar is only the name and time of meeting, but don’t know why I am listed as host and I have the button to start the meeting that I am not the host of? Help please! 

Is there a Report that would provide Meeting Attendees, with Attendee User Full Registered Name, Contact details (E-mail and or Phone)? I noticed that our Report options for meetings located under:ADMIN > Account Management > Reports > Meetings > Only offers the following options: Registration, Poll  and Survey. We were advised to use the following report as a solution; ADMIN > Dashboard > Meetings (Tab at the top of Page) > Past Meetings (Tab) > Enter Meeting ID  > Search Is there a cleaner straight forward report available that provides the following in one combined report:Attendee Full Name ( instead of user nick name, short

After a meeting, I always receive a summary from AI Companion. I can see all of them in the hub. However, it is very clear because sometimes only a standard title is given (“Zoom Meeting by Manuel”). I have searched and Googled for a long time to find out how I can change this title (e.g., “Business expansion with Manuel and Andreas”). But I simply can't find anything. I would like to have a better overview. How and where can I change the title of the summaries?

Hi everyone!Quick question about Zoom webhooks for OAuth apps.I'm building an integration where multiple users authenticate with Zoom. I need to create webhook subscriptions programmatically with unique URLs for each user, something like:  https://myapp.com/zoom/events?integration_id=user123When I try POST to api.zoom.us/v2/webhook/subscriptions, I get error 2300 "endpoint not recognized."Is it possible to create per-user webhook subscriptions via API for OAuth apps? Or do I need a different app type?Currently I can only set one static webhook URL in the app settings with ngrok for the local testing ,  and it works i got the events also but for the dev enviroment we need a proper mapping with the inetgration to

Hi.In our zoom meetings, sometimes the cohost will accidentally mute the host and then they don’t have the ability to unmute him, without sending a request, which he may not always see. Is there a way of either. Allowing cohosts to unmute the host or preventing the cohost from muting the host?

Habe mich bei zoom in der App angemeldet. Kann in meinem Meeting keine Aufzeichnungen machen. Sehe nur unten Teilnehmer, Chats Reaktion, Bildschirm frei geben und Mehr. Unter Mehr steht auch nichts von Aufzeichnung. Habe unter Einstellung schon nach gesehen. Aber da steht auch nichts von Einstellung. Weiss nicht weiter. Bitte dringend um eine Rückmeldung.

Hi-I have a Zoom Meeting in our Zoom Webinar & Events account that I want to stream to Facebook. The Zoom event is owned by an organization account, and I am an alt host for it.I want to stream it to a public Facebook Group where I am an admin.I set up a Facebook Event with live video, and my accounts have all the permissions they seem to need.I got the new Zoom Live Streaming app on my Zoom account, and it looks like I can use it to stream to the org YouTube account, but it’s unclear how I can connect it to the Facebook event, or even to the Facebook group. It looks like it will stream to my personal Facebook account feed.Please help!

Can a PowerPoint presentation be uploaded to the Hub?Or is the Hub limited to specific file extensions?

Hi everyone.  When I start my videos my virtual background is on a blue background despite every thing being on none /off.  No avatars are on etc, no green screen on.  I am able to shift through other virtual backgrounds.  But I cant get it to have nothing on there yet.  Can someone please help me make it so I do not have a background on my screen.  I am not certain if I hit something in the past, but I am uncertain how to take it off now.   Please help.

Hello, I need minutes from a zoom meeting I missed. Do you have archives of past meetings that I have the information for? 

I have been running Zoom meetings on my MacBook Pro for years with great success.   Recently when using my video on Zoom, my camera now broadcasts a green screen when no back ground is selected in the video function.   The Zoom green screen button is turned off.   The MBP camera works fine in other applications.    I have uninstalled and downloaded Zoom with no luck.   I would welcome any thoughts on how to resolve this as the video quality is horrible and disruptive.   On a Zoom call yesterday the green screen effect was completely covering me over during the meeting.   Humorous for sure but very unproductive. Thanks for any hel

I have a Workplace Pro plan. Yesterday I activated AI Companion during a meeting in order to have a meeting summary. A meeting summary was not generated. It has worked with previous meetings. Please advise.

Hello, My name is Leah Fennell. I need minutes from a zoom meeting I missed. Do you have archives of past meetings that I have the information for? 

I made a similar reply in a conversation between @Ohkawa and @itfreshman1 but got no respose, so I an creating this new post.   I have the Zoom app on my MacBook and on my iPhone. Every time I click on a link sent to me for a Zoom meeting when using my laptop, a new Zoom installer package downloads. I have no option to refuse or cancel it. This never happens on my iPhone, even if I am signing in with both devices to the same meeting, meaning that the settings by the host aren't dictating that the download occurs (unless of course every single host has chosen to make laptops download the app but not phones). As soon as the download is over, my existing app opens and I'm able to join the meeting. If I have a day during which I am joining multiple meetings, that many installer packages are in

I cannot remove the blurred background on Zoom meetings. It isn’t the blur from the app settings - it’s a softer background blur. For context: I have a paid pro Zoom account and I’m on Mac Pro. I have checked my default computer cameras and the blur is gone - this is definitely a Zoom error and not a computer problem. I’ve also already:gone through all the video settings and unchecked everything restarted zoom restarted my computer reinstalled zoom with a computer restart gone through my computer system library and searched for hidden zoom files to make sure all settings were totally removed + emptied trash updated the newly installed zoom to best work with a silicon chipAfter the update, the background was clear for less than a second then immediate reverted to soft blur. I’ve spent way too much time on this. I need a clear background for work. Help please.

Hello all, I am currently looking to engage a Zoom App Marketplace engineer with relevant skills for a paid project. My organization is looking to engage a Zoom App Marketplace engineer with relevant skills for a paid project. I am endeavoring to find a Zoom App Marketplace engineer with relevant skills to support our engineering efforts. Remote collaboration is acceptable. Please do not hesitate to reach out with questions.