Products

Whenever a call is upgraded to video and a user opens the link from a computer, the end user background is blurred. This makes it difficult for identification purposes if they were to hold up an ID or something which blurs what they are trying to present. This works fine on mobile devices. Is there a setting on the admin side to make calls accepted from a browser within Windows to have a blurred background when opening the link within a browser?

Hello, is there any tool or AI feature which can boost predictivity for receptionist to transfer calls to different queues, instead of doing it manually. Thanks!

can someone assist me with how I access a recoded meeting or find it

IssueThe end user cannot utilize their webcam on a few Windows 10 systems with Zoom v6 installed. The issue is occurring on 2+ systems in our environment. When they try to start a meeting, they receive the following error:Cannot start videoFailed to start the video camera. Please select another video camera in Settings. Troubleshooting performedCamera works fine in Windows, Google Hangouts, Slack, etc.Downgrading to Zoom v5 works fineQuestionsDoes Zoom have a solution to reset privacy settings and/or an updated version of v6 that will work? This issue appears to be true for all v6 versions we've tested.Any other suggestions would be appreciated, aside from upgrading to Windows 11, as we shouldn't use a hammer to fix this issue.

This is the error I get as administrator when I try to log into one of our accounts "Allow on other devices, your sign-in request was denied on another device" How can this be resolved

I am carefully following the steps at https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060257#h_5ae26a3a-290c-4a8d-b3b0-6384ed267b13 for 'How to Complete the Initial Setup' in order to port a number.I have successfully completed the first step from that page: 'Sign in to the Zoom web portal'. However, the second step tells me to 'Click Phone System Management, then Begin Setup' and I see nothing regarding 'Phone System Management' on the web portal I've signed into.  Where might I have missed something, and where can I find the appropriate steps to follow?  

We have an integration with our SaaS app and one of our customers received this today: We have disabled the app XXXX in the Zoom Marketplace due to administrative issues with the Connector/App. You will not be able to use the app until it is re-enabled.We will notify you when the app is re-enabled.We are happy to help if you have questions. Please visit us at support.zoom.us.- Zoom Marketplace Team​Zoom App Marketplace SupportZoom Video Communications Any ideas how to re-enable this? Thanks!

Is access to technical support provided with a Basic account? I'm having a technical issue and Technical support does not recognize my account. 

I am wondering if there is a way to search my call history for a specific number using the Zoom Workplace phone system.Say I have a person claiming they called and left a message, or just that they called and I missed it. How can I search my call history to verify this?

Today for the first time I tried to attend a zoom meeting using my iPhone and Airplay on a Roku stick to cast the meeting to my large screen TV.Trouble is that the image was a very small rectangle in a large black rectangle that filled the screen. How can I expand the tiny meeting window to fill the TV screen?Thanks!

My room calendar is confirmed synced and it's confirmed that my account is unaffected by EWS (uses EWS but is full delegate access) but I'm not able to get the calendar to sync to the room logi controller.  I'm at a loss as to how to restore the convenience of the calendar being available in the room and any help would be sincerely appreciated. This article has been followed and implemented - Zoom Room Office 365: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063474This article has been followed and confirmed not affected - EWS migration: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0077079&optimizely_user_id=62d9a49ca30341ce974806a32f6476d1  

The end button does not work when I try to end a meeting I started. I need to press alt + q to force the end meeting popup. Also I have a green border around my desktop and or chrome after sharing in a zoom meeting about a month ago (it was never there before). The green line never goes away even after restarting the computer and uninstalling zoom.

Last month, I was banned from Zoom with the error code 1132. I reported the issue and submitted an appeal, and they eventually restored access to my account. I can now log in through Zoom Web without any problems. However, when I try to sign in using the Zoom app on my MacBook, the same error still appears. Interestingly, I can log in through the Zoom app on my smartphone just fine. I’ve already tried reinstalling the app on my laptop, but the issue persists. I also reached out to Zoom support, but so far, they haven’t been able to resolve it. How can I fix this?

I've had 2 meetings now w/ about 8-10 people.  I am on ethernet but I might try to go wifi this week.  Everything is fine until I speak and then after 30-60 seconds it's frozen and my internet connection is gone.  I can restart computer and then i'm good but I can't have this happening any time I talk.  Any thoughts?  Thank you!  (It's an HP work computer.  The organizer said it could be a firewall issue but my administration says it's not.  Most recent version of Zoom.  Zoom Workplace I guess).

I use a MacBook Air Mac14,2 on a macOS 15.4.1 with Zoom Version: 6.4.6. Unfortunately, for the past three months, the audio input for the people attending my Zoom meetings has become robotic within an hour of the meeting. No one else hears the robotic audio except for me. I've uninstalled, reinstalled Zoom, and updated it with no solution. The only thing that fixes the problem is to restart my computer. Which is not ideal to do during a meeting. Does anyone know a solution to this problem?

I just ran into a situation where the AI Companion meeting summary assigned an action item to a person who had not attended the meeting. There is no record of the person's name in the attendee list or in the meeting transcript.I've relied on and enjoyed the meeting summaries, but my confidence stumbled. 

Hey, I would like to call France from Thailand using a French number.How do I proceed with Zoom? Do I have to pay for a particular offer? Thanks in advance,Kylian

The recordings online UI sucks, it really does. If I want to delete my oldest recordings I have to flip several pages.Please add:option to see more recordings in the viewoption to sort by oldest/newest, filesize, name. Thank you

When I Stream A Zoom Meeting To Another Platform The Sound Is Not Audible-How To Fix?

I've been using a Zoom phone for the last 5 Months and I've never faced any issues with it. An hour ago, that got suddenly stuck and saying, "Your phone is inactive, contact you're adding", as per Zoom, "Zoom Phone error 403: Your account is inactive" article "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069738", there could be an issue with PLAN, but I have the plan from last 4 months. Any once kindly help me in this regard. @zoom @Bri  

I'm using Zoom to play with other musicians.   I use a MacBook for my Zoom application and I have already adjusted the audio settings for musicians.  I use an audio interface, external microphones, and headphones.  The headphones prevent echo when settings are set for musical performance.   My question is this: Does the Zoom app for iPhone or Android have audio settings for musicians?  

Hello Team , Not getting the 720 p output when i am doing  a show running from vmix getting only 360p out put and i have work place business account.  kindly check this on priority... I have my show lined up for the same.    

We need zoom to allow us to bypass built-in audio processing like original sound, noise suppression or live performance for musicians. Those features okay but not in every scenario. We find it messing with our mix streaming live performances. It would be great if we can choose whether we want to use this features or not. So maybe in future updates we could have something like “bypass”, “deactivated zoom processing” or “computer raw audio”

I have a problem, do you?Today I can no longer find my recurring meetings in the “zoom Workplace” via PC. They are there on my cell phone or when I go to my Zoom account via my browser, but not when I go to the “Meetings” tab in “zoom Workplace” (i.e. the app) on my PC.Can you give me a tip?

this is absolutely unacceptable.and it is new from today.my zoom link sent out to a student yesterday did not include an ad.i know i am using a free service.  if you want to send me ads, fine.  don't try to send them to my students, partners, business contacts.that is just shady as feck.