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When pulling reports from Zoom, the polling report does not include any names and email. Is there any workaround for a fix? Kind Regards,ITSD

This its so frustrating spending hour, trying to talk with someone, and impossible. My boss wants me as a Co-Host in every call, and be able to start meetings without him present at the beginning, everything that AI tells me its not a way possible, and my boss its getting mad because he its paying for that service and i cant figure it out, pleaseeee!!! 

For the past few days, I haven’t been able to share PDFs during my meetings on Zoom. I should mention that I’m working on iPad, and until now everything was working perfectly. Where could the problem be coming from, and what should I do please? Depuis quelques jours, je n’arrive plus à partager de PDF lors de mes réunions sur Zoom. Je précise que je travaille sur Ipad, et que jusqu’à là, tout fonctionnait très bien. D’où vient le problème et que faire SVP ??? 

My camera is on top of my screen.My video is just below that on the screen.My guest's video is below mine.Both videos are wide screen due to webcam doing HD, so can't put them side by side....Problem is, I look at my guest video when I talk which makes me look like I'm looking down at the ground to my guest and not 'at them'.If the guest video was above mine and thus nearer the camera, then it would look like I'm looking at them.How do I get their video above mine (or mine below theirs)?

Until yesterday, I could reliably download meeting transcripts (as a .txt file) from the transcript/summary screen in the Zoom Workplace app (Hub/Notes workflow). Today, the download option is gone, and the transcript text can’t even be highlighted for copy/paste—despite the transcript still being viewable.This change breaks a workflow I’ve used for months to archive transcripts and move them into our documentation systems. If this is an intentional policy/security change, it needs to be clearly communicated and controllable by admins. If it’s a bug or regression, it needs an urgent fix.In addition to removing the transcript download option, the transcript viewer now prevents basic text selection— I can’t even highlight the transcript to copy/paste it into another document. This blocks normal documentation and compliance workflows where we need to move transcript text into our own systems.From a user perspective, this feels like a deliberate restriction that pushes people toward using

I’m trying to use “My Notes” to save the transcripts of my meetings with clients.  It is saving the transcript but, when I try to export it, only the title goes, not the transcript.  I am able to export the summary, though, with no problem.  Can anyone help?  I’ve followed all the steps I can find on the internet to resolve this issue but, nothing is working. Thank you in advance!

HOWDY HOWDY, IT SEEMS I EXPERIENCED A PROBLEM WITH...WELL, NOT JUST ME BUT MULTIPLE PEOPLE. IT SHOWS THAT ALL OF MY CONTACTS ARE ONLINE, WHEN THEY ARENT? WHICH MAKES IT *VERY* FRUSTRATING SINCE I RELY ON IT.  IM NOT TOO SURE WHAT TO DO. HERES A SCREENSHOT. PLEASE...DONT LOOK AT MY FRIENDS’ NAMES. 

I recently purchased iPad 5th generation along with Apple Pencil and started seeing compatibility issues when I used Apple Pencil to write on Zoom whiteboard. There is a lag when one writes, the characters are unclear and appear sometimes not legible. I took it to the Apple store and they exchanged the iPad, Pencil and reloaded the software however this issue remained. I was advised by Apple representative that Zoom has issues with the Apple M1 chip and this needs to be resolved by Zoom with a software update. I do not have this issue with the Apple iPad 3rd generation the writing comes out perfectly well. Let me know if someone in this forum has seen similar issue and how was it resolved.

I have received this message from two different company recruiters when entering the zoom meeting. I have downloaded and updated the zoom, but still can’t get the zoom meeting connected without this popup?

What do I need to change in our settings, so that I can see the names of participants again?

Hi Guys,How can I use the whiteboard? Tried many times couldn’t reach the whiteboard.Best Regards,Omran 

Hi all,not sure how possible this is, but when looking at the Decvices in Room view, is there a way to sort the fields by New Updates Available or make the devices that need updating, first on the list? I know its a very small and trivial problem but it would be good to get a quick view of what needs an update rather than click individual rooms. Thanks everyone in advance

Why did my meeting not produce a recording? My recording option was set to cloud storage with automatic recording. I signed in and opened a meeting. After approx. 30 minutes, I transferred host duties to a participant, left the meeting, and signed out of the Zoom account. There's no recording of the meeting in cloud storage and none rendered locally when I left the meeting. The meeting would have produced a file greater than 1GB, which is the limit, but no notification was received either.

I am new to zoom and trying to determine what link to use to set up meetings

Until yesterday, we had the option to download the raw transcripts from Zoom calls. Today, it has disappeared. Was it removed or moved to a different location?

My company has started using Immersive View for our Townhalls. I can’t figure out how to create an immersive view background that functions like the backgrounds already available in zoom. Can anyone help me with this? 

I am a Zoom Workplace Pro customer and have an open support ticket that has been escalated, but I have not received a resolution.  My AI Meeting Transcripts stopped being generated on June 3, 2026. Prior to that date, transcripts were automatically generated after every meeting.I have already:Verified Cloud Recording is enabled. Verified Audio Transcript is enabled. Verified automatic transcript generation is enabled. Reinstalled Zoom Workplace. Confirmed cloud storage is available. Contacted Zoom Support, who escalated the issue.Despite these steps, transcripts are still not being generated.Has anyone experienced this issue, and is there a Zoom moderator who can help escalate my existing support ticket? This feature is important for my business, and I would appreciate any assistance.

Hi guys, My use case: We are using Zoom for our Church congregation, solely for the purpose of  translated closed caption (e.g. spoken language English on the pulpit microphone connected to a laptop with Zoom, translated closed captions Chinese on viewer’s phones over Zoom).   We don’t see a feature which ‘Disconnect audio’ for all participants; each participant needs to do it manually on their phones (this poses a problem for members who don’t disconnect the audio, as there is a lot of bad audio feedback sounds emanating from their phones).  Also, we don’t see a feature which forces the meeting to show the captions straight out (like watching a movie; currently participants have to manually turn it on themselves, which can be troublesome for the elderly/not so tech saavy members of our congregation).   Anyone has any help?  Or can Zoom please help incorporate these features.  (P.S: we have already written a guide, but as you know, people may not always read the guides). Thank you. Bes

Hi, I have trouble in showing dual monitor window. After some updates, zoom dual monitor has title bar. Because of that title bar, the screen does not show in full mode. It always show "zoom workplace"  letters in title bar. Can I hide title bar in dual monitor mode?

there is now a menu Transcription in meeting optionsIn certain meetings, as an host, I would like to unable the "Transcription" option for non host or co-host participants.Is it possible ? Thank you for your help

Hi. I’m the account owner and host, and I already enabled all the AI Companion and transcript settings in the Zoom web portal. But inside meetings I still can’t enable transcription or My Notes. It keeps saying that the feature “has been disabled by the host” even though I am the host.I create meetings using my PMI. Previously, note transcription would start automatically as soon as I joined the meeting. I could see and edit the live notes/transcript while me and the other participant were talking.Now, nothing starts automatically when I enter the meeting. I only see a greyed out box that I can’t click.And when I press “Open My Notes” Zoom says: “Host has disabled note transcription for this meeting.”I haven’t changed any settings on my side, and all AI Companion / transcript settings appear to be enabled in the Zoom web portal.Do you know what could be causing this?

When I receive a Zoom link with Meeting ID and Password, is there a way to add it to the Zoom app ahead of time? I don't see any way to do this. I only know how to join the meeting or schedule my own meeting but can't see a way of adding a meeting that someone created to my upcoming schedule. I'd like to be able to join the meeting directly from the Zoom app without having to look for the link or meeting ID and password. If I join in advance, it doesn't get added to upcoming meetings when I leave.

Hoping someone in the community might be able to answer the question - Is there a way to export zoom reports by year? Or, at least, by Quarter? I need to pull zoom meeting reports by year, including meeting subject title, dates and usage time, attendance, attachments, etc. Can someone here direct me to a link or training that details how to do this? Without having to go in and click on each month individually and then go to reports and click on each individual report function? It's proving to be a tedious and time-consuming process, and I had very few meetings. There must be a way to download meeting reports and activity by calendar year. I've checked the knowledge and support center videos, etc, but not finding it. Many thanks for your assistance!

How do I kill Fathom. I have uninstalled it restarted my computer and it is still asking to load Fathom as I am trying to join a zoom call.It is iritating to say the least.It is like a cockroach infesting zoom.Any help would be greatly appreciated.

The latest update appears to have removed GIFs from Team Chat. Was this meant to happen or is it a glitch?