Products

Summary On Linux, Zoom Workplace 7.2.0 and 7.2.1 cannot join webinars from a link. The client launches and receives the zoommtg:// URL, but no webinar window ever opens. It stays on the home screen with no error dialog. Downgrading to 7.1.5 fixes it: the same link opens the "Webinar" window right away.Environment Zoom: 7.2.1.5760 and 7.2.0.5705 fail; 7.1.5.4332 works OS: Arch Linux, kernel 6.18 LTS Desktop: GNOME Shell 50.5, Wayland session (Zoom running via XWayland, xwayland=true, QT_QPA_PLATFORM=xcb) GPU: NVIDIA RTX 3090 Ti, driver 615.71.09 Steps to reproduce Install Zoom 7.2.0 or 7.2.1 on Linux. Click a webinar join link (here a Luma event link that redirects to zoommtg://<org>.zoom.us/join?action=join&confno=...&pwd=...&confid=...). Zoom opens and the launcher logs the URL ("Zoom is running, send message to it: zoommtg://..."). Expected: the webinar join window opens. Actual: nothing happens and no webinar window is created. Restarting Zoom and clickin

I can't not find the Dual Monitor set up in my settings.  I want to be able to see participants on one screen and my shared presentation screen on the other monitor.  Can you tell me precisely where the Dual Monitor toggle is in the settings?

Hello,I would like to confirm whether the Zoom Contact Center Knowledge Library can connect to and reference files stored in a shared Canvas folder.For example, if documents in the shared Canvas folder are added or updated, can the Knowledge Library access or reference those files through its connection/integration functionality?If this is supported, could you please let me know which connection or integration method should be used?Thank you in advance for your help.

Hello community,since the Update to MacOS 27 (Golden Gate) a little black “ghost window” appears on the lower left side of the main window of my zoom window. It does nothing - it’s just there.It seems that it only appears, when someone joins the meeting. I cannot bring it up only by launching an new meeting by myself. The screeshot I did after my colleague left.I wonder if someone else has the same experience.Regards,StefanHardware: MacBook Pro M1 Max 

Hello, everybody!I am running a latest Zoom version on Intel-based Apple Mac Mini 2018, on macOS Sequoia 15.7.3 (24G419).When I try to share screen with audio (share audio checkbox is active) from my computer, the Zoom Audio Device driver installation DOES NOT pop up, how it used to on other systems. I tried to uninstall / reinstall Zoom several times, I also tried older versions and it just does not work.Does anybody know how to (manually) trigger the installation of Zoom Audio Device driver? Please help!

I created a recurring meeting over a year ago. It no longer appears in my Meetings list, but it is still active, as I and other members of our group use it every week. I would like to edit the configuration of that meeting, but I do not see any mechanism for doing so during the meeting (when I am host), and I do not see any mechanism for accessing the meeting from the webapp homepage. Creating a new meeting and ensuring the new meeting id and passcode get to all the members, especially those who have not attended in a while, would likely be very disruptive. Is there any way to access the meeting? A similar question was asked by @AASaharaClub but not effectively answered in this post: https://community.zoom.com/t5/Zoom-Meetings/My-list-of-meetings-does-not-include-one-recurring-meeting/m-p/201824

Good Afternoon,We are utilizing Scheduler for Summer Intern Interviews and wanted to see if there is a way for the attendee to attach their resume when they choose a time slot for their interview? It looks like they can copy & paste their resume, but it does not look pretty to the interviewer. Has anyone used this product for this type of scheduling and can give me some tips? Thanks,Elizabeth

Zoom has an option for 'Captions'  but when I also click, 'Interpretation' for foreign languages, the Captions do not print the interpretation, but instead keeps printing out the foreign language. I lose that part of the conversation. Please try  to include the interpretation  in 'Captions.’

I'm trying to connect Zoom to my CRM and need help locating two specific details:Zoom Account IDClient IDI’ve looked everywhere but can’t seem to find them. Could you guide me on where to find these?Thanks in advance

Hi, Community!I really need your help. I can’t find the recording and transcription for my Zoom meeting, even though it recognized me as the meeting Host, even though there was a transcription during the meeting, even though I enabled Automated Recording and Automated Transcription before the meeting started. Context: I have the Pro subscription and had the meeting on Friday 10:57 pm CST - 11:47 pm CST.This interview was with a very important client, so I take full responsibility if I tapped a button wrong or something. But I really hope that the recording and transcription are just in the processing stage and not completely gone/nonexistent. Please help! Thank you!-sydjames841 

My recurring meetings have disappeared from App home page. they were there this morning and now gone. I can still see them on the desktop app and the links still work when clicke don to join but when I click open IOS zoom app they do not show on the home page - they have disappeared.I have about 10 recurring meeting all set to ‘no fixed time’. Can anyone tell me how to get them back showing in the app please? Thanks

I've had two instances where my scheduled appointments were cancelled, but they still show as busy when others try to book an appointment with me. This is becoming a problem. How can I fix this and what might be causing it? The opening has been available for over a week but isn't visible to others, and the same issue happened with another time slot, which became visible again after a few days.

I had a meeting and now I cannot find the recording.  It looked like a person in the meeting AI meeting notes.  Is that different from zoom recording?

I find the live transcipt feature very useful during our calls. I don't usually make an audio recording of calls. But when the conversation is finished, I usually have to wait until everybody has signed out and then shuffle about to find the transcript,  then open it, then view it in folder and then save it in a relevant directory on my computer.  If I exit the call myself as the host, there does not seem to be way to find the transcript.  My method seems clumsy and wasteful. Is there a better/faster way to do this and can I do it after the call is completed.  TIA GB

Right now getting your meeting reporting is buried in your profile for some reason?! It should be called out here as it's a key functionality: 

I am trying to export a registry to exel. the problem is i can not see the names ****** when i go in as owner I can find the BAA settings. Has anyone else had this problem? 

We’re exploring the idea of integrating Zoom ZVA into Manage Engine and would like to reach out to any of you that have done this already.The documentation is quite limited therefore we’d like to start a conversation with anyone doing similar or who’ve implemented already. 

Wenn die Freigabe Option nicht benutzt wird, dann habe ich totalen Zugang zur Reaktionen. Aber, wenn ich Freigeben aktiviere, weg sind die Reaktionen. Warum das? Glauben Sie, als Lehrer brauche ich dann keine Reaktionen mit meinen Lernenden? Wer hat das so erfunden? Ich hoffe, ihr korrigiert das. Danke

I bought a second hand macbook pro and came with the error 1132. Was in contact via email and appeal was accepted . However my macbook is still blocked . After trying to contact with Customer service and be sent to sales to buy a licence (what I did) . Now i am still asked for extra 200USD if I want to speak with a real agent and not AI. Is absurd and a real extorsion. Just want to have my computrer un-blocked what is used solely for meeting about recovering addicts. Looking forward for some real help

Ich wäre sehr froh, wenn ihr uns erlaubt ein Whiteboard zu pausieren und nicht immer nur schliessen. Ab und zu möchte ich etwas ändern  aber ich kann den Whiteboard nicht pausieren. Ich hoffe es wird eingesetzt. Danke.

Hello Zoom team, I would like to suggest an improvement for the Enter key behavior in Zoom chat. Adjust the Enter key behavior in Zoom Phone so it doesn't send the message immediately. I’d like the option to have pressing Ctrl + Enter create a new line instead of sending the message. Thank you for considering this feature request!

The team at Zoom have just introduced Agent Architect, a conversational builder for Zoom Virtual Agent. There is a lot to like here as it takes an already accessible Virtual Agent solution & makes it even easier to build & enhance agents.Now you can build straight away from prompts or evolve & enhance existing agents. Lots to make use of here to be more efficient & effective.Check out the video on YouTube: 

Same audio issue on iPad Pro M4 (2024) – iPadOS 27.0.1I am experiencing exactly the same issue on my iPad Pro M4 (2024), running iPadOS 27.0.1.When another participant shares a video containing music during a Zoom meeting, the audio initially sounds clear and normal. However, after just a few seconds, it suddenly becomes muffled, noticeably quieter, and loses its clarity, almost as if a pillow has been placed over the speakers.What I have confirmed:The problem only occurs in Zoom when using the iPad’s built-in speakers. Audio through AirPods Pro sounds perfectly normal. YouTube, music, and other apps sound excellent through the iPad speakers. Other devices playing the same Zoom meeting audio do not have this problem. Switching between AirPods and the built-in speakers does not resolve the issue. The problem has existed since I started using Zoom on this iPad.Troubleshooting already performed:Completely reset the iPad and freshly installed Zoom. Disabled Zoom’s microphone access. Tested

When i record my lectures, my whiteboard gets laggs, and i am unable to write on whiteboard .( And when i turn off recording, whiteboard runs smoothly) plz help

There’s a weekly meeting that I’ve attended for years. Never had a problem with seeing and saving the live transcript until a few weeks ago. Now, when I click on Transcript nothing happens. No error codes, nothing happening to the display. Zoom’s VA is dumber than mud and after literally hours trying to troubleshoot with it, I’m done wasting my time there. Others in the meeting can still see/save the live transcript just fine.I have a basic, free account. I’m using the zoom app on a Windows laptop. Windows is up to date, zoom is up to date, everything is up to date.Please help!