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SMS email notifications

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Some team members would like to receive email notifications when an SMS comes in.

Is this possible? If yes - how can we set that up? If no - what alternative is there?

M

Matt-LACAAnswer

Participant

All of these settings might help you... Especially the bottom one as it assures your on screen alert notifications remains in place until you dismiss it. So, if you get a text while out at lunch it will still be on the screen with your alert when you get back to your desk...

Eliot

Community Super Champion | Partner

hi merav181,

you may need to use Zoom Phone Power Pack license add-on for each team members to receive email notifications when sms text comes in to a call queue or autoreceptionist. please see support article

Using SMS with call queues or auto receptionists – Zoom Support

other sms support articles

Setting up SMS – Zoom Support

Using SMS – Zoom Support

Using SMS message and conversation options – Zoom Support

Frequently asked questions about SMS – Zoom Support

thanks, eliot

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M

Matt-LACA

Participant

All of these settings might help you... Especially the bottom one as it assures your on screen alert notifications remains in place until you dismiss it. So, if you get a text while out at lunch it will still be on the screen with your alert when you get back to your desk...

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J

JO-CPA

Explorer

I don't want to be notified for ALL Messages. I don't really consider that an option.
I just want to be notified for SMS.

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J

JO-CPA

Explorer

We are also looking for SMS notifications to email. But just for Standard users. A lot of our staff are used to Google Voice where that is a standard feature.

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S

SpaceMan365

Explorer

Seems surprising that this isn’t standard. I had this with my lines on RingCentral

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M

Matt-LACA

Participant

I get a popup in the lower right corner like other Team IMs which I notice right away... That works like a charm for me. Do you have that setting turned on, or do you find that not adequate for your needs?

You also have the on screen alerts in your interface...

That's just like the Voicemail alert I'd have...

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M

Matt-LACAAnswer

Participant

All of these settings might help you... Especially the bottom one as it assures your on screen alert notifications remains in place until you dismiss it. So, if you get a text while out at lunch it will still be on the screen with your alert when you get back to your desk...

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D

danisonbench

Newcomer

+1 to this post. You would feel that this is a standard feature

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NexusITSM

Newcomer

This should ABSOLUTELY be a standard feature! What the heck Zoom?!?

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MrJeff01

New Member

Really old thread, same problem.. We are moving to Zoom phone from another service. We have a number that currently sends only SMS to a Slack message and have found no good way to recreate this functionality so far..

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M

Metal Supermarkets Atlanta NW

New Member

We don’t keep the app open on the desktops, so we want an email to notify us that there is a new text.

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