Scheduler One to One Booking Time Meeting Duration

Hi Kimberly,

That's a frustrating change to run into, especially since it worked fine for a longer booking just a few weeks ago. A few things worth checking:

Recent platform update: Since this behavior shifted between your successful 5-hour booking and the current 1-hour cap, this strongly suggests a recent change to the One-to-One Booking type's duration settings, rather than something you've configured incorrectly. A hard-coded 1-hour max appearing suddenly is consistent with a backend update or default setting change rather than a user-side setting being altered.

Check for a duration override field: In the Scheduler page builder, look for the duration/length field when editing your One-to-One booking type — if the dropdown or input now caps at 1 hour where it previously allowed custom entry (like 3 or 5 hours), that confirms the limit is being enforced at the booking-type level rather than per-meeting.

Admin-level settings: If you're part of an organization account, it's worth checking whether an account admin has access to Scheduler settings that might control maximum allowable meeting duration — sometimes these limits can be set or changed at the account level and apply retroactively to new bookings, even if older ones remain unaffected until edited.

Escalation path: Since this looks like a potential product behavior change (rather than a user configuration issue), this is a good candidate to raise directly with Zoom Support via Zoom web portal > Help > Contact Support — referencing the specific date your longer booking worked successfully versus today's capped experience will help the team confirm whether this is an intentional change or a bug.