Products

Hi Team, I am writing to kindly follow up on the review status of my application “RC Convergio”, which was submitted for approval on the Zoom App Marketplace.The current status shows “Create request submitted – Waiting for Zoom approval.” It has been a few days since I submitted the application, so I wanted to check if any additional information or action is required from my side to proceed with the review process.I would sincerely appreciate it if you could kindly look into this request and let me know the next steps or an estimated timeline for approval.Thank you very much for your time and support. I look forward to your response. RC ConvergioCreate request submittedWaiting for Zoom approvalUpdated Jan 26 09:26 PMThank youTeam Reliance

Hi, I teach a zoom movement class using a lapel mic and Apple music. I share audio coming from my macbook to which I have speakers attached. I used to be able to set the music volume for the meeting as separate from my system and ext. speaker volume and now I can’t. I need the music louder in my space (coming out of my speakers) so I can talk over it and still hear the beat for my movements.Now, my previous settings are not working. The volume that allows the meeting participants to hear me is the same as my speaker volume and I cannot make my speaker volume any louder. Macbook and zoom are up to date. I select Share Advanced, Audio Stereo, then play the playlist, and set the volume at 2 bars which is now too quiet for me to hear with my speaker turned up all the way. If I raise the system volume to 3 bars, the participants can’t hear me over the music. Apple music has an audio setting and that is all the way up. Most of the discussions I have found suggest using original sou

Wondering if there is/will be pathway for Zoom Clip features to be distributed as a tool in a candidate application web portal (React, Salesforce Experience Cloud etc.) for the candidates to record response to interview questions asynchronously. 

Why does it take so long to get set up on Zoom Phone and then Zoom texting. Every day I am speaking with Zoom. It's affecting our business and the messages dont get through. Multiple technicions for the canada market escalation . Whats going on?

During a meeting I can only use a virtual background or the light blue plain screen that is on my background. Cannot use my camera’s background. 

I am trying to remove an old version of Zoom to update to a newer verison, but in doing so, I receive the following error: The file "C:\WINDOWS\TEMP\WinGet\defaultState\Zoom.Zoom.6.3.52884\ZoomInstallerFull.msi" is not a valid installation package for the product Zoom Workplace (64-bit). Try to find the installation package 'Zoominstallerfull.msi' in a folder from which you can install Zoom Workplace (64-bit)." I have downloaded the most recent available version of the MSI and placed it into this folder, but this also does not work. I am in need of the msi installer for this particular version to proceed with removal and updating.

Hi! I'm a student and I recently bought a pretty budget-friendly tablet, Redmi Pad 2, and it has Helio G100 processor, and it doesn't have an option to change background. Does my device's processor or system cannot/ does not support changing my virtual background during meetings? TYIA!

I am requesting immediate help with two recurring issues that are impacting our meetings. I have already contacted support multiple times, but I have not received a resolution.Issue 1: Unknown third party participant joining our meetingsEvery time my boss and I join a Zoom meeting, a random third party participant joins automatically. It appears as a blank or black tile and shows the name “company”. We have disabled AI Companion and auto-recording across our settings, but this participant still joins even after turning those features off. This is a serious security and privacy concern, and we need to understand exactly what this participant is and how to permanently prevent it from joining any meeting.Issue 2: Auto-framing will not stay disabledAuto-framing keeps turning on or staying active even after I disable it. I have turned it off multiple times, signed out and back i

I was able to have the Waiting Room feature disabled. I was playing with some setting, now there is a Waiting Room for the participants.  I can't seem to get the Waiting Room disabled again.  I use PMI with Instant Meetings, so I am not scheduling the meetings.  I clicked the Disable Waiting Room button, but that doesn’t seem to work. Any ideas?

i love doing avatars so much that i relly want to do more

This is hands down the worst software I’ve used since the 80’s. I have 6 computers in my home. Only one of them connects to a meeting without audio or video issues. And one of them Zoom Workplace pretty reliably causes a near instant Windows crash. I’m baffled what to do because that one computer is on its last legs. The troubleshooting advice only advises I check obvious things that I’ve already checked. Any ideas would be greatly appreciated.

I am a basic user, Version: 6.4.3 (52139), Mac Pro. I am trying to turn off the blue screen background, which I presume is a virtual background. I'm not even sure how I got one. Changing virtual background to None does nothing. Trying to follow instructions to change the background have gotten me nowhere. I tried following the instruction "As an admin (logged in), navigate to zoom.us/account/setting, then Meeting -> In Meeting (Advanced)You'll find the following options for your entire org's account, including 'Require user s to always use virtual background'. Disable this and unlock the virtual background setting if this is locked." I am not "authorized" although I am the sole owner of the account.  How can I become the admin of my own account?After signing in, following other the other instructions I found doesn't work because my interface doesn't seem to match the instructions:To enable or disable

The sound was being shared properly, I could hear it. Everyone else could hear it. One user reported that he can hear all peoples microphones but was unable to hear the shared content. The dashboard does not show any indication of an audio problem. It was music for what that is worth. What could cause this?

I have been escalating the issue to get things urgently going for text from Canada to Canada. Its at the stage that we would need an official update to understand. Not just “Rest assured”.

There used to be a feature where the meeting Host could lower all participants hands and it disappeared recently. We use it a lot for Voting after the Host has counted all the Votes (Hands) he can lower them for the next round. But it has gone and we can not find it anywhere, where has it gone please

I'm using the Zoom client app on macOS and I have two valid Zoom accounts; one I use for an organization and the other is my personal free one.  The latter used to be linked to a different Email address which I've since deleted, but when in the Zoom app and when I click on my account icon in the upper right hand corner and select the "Switch account" option, I see three accounts ... the two valid ones and a 3rd for the now nonexistent Email address. There's not a Zoom account for the invalid address because I changed the Email address for my person account to the now good one, so I have no way to log into Zoom with the old address to delete the account. I'm just looking for a way to remove that from showing up in the client app.

I am running a webinar with over 5000 participants and would like to track how many groups/organizations join. This is above the number of allowed registrations. However, I was wondering if it is possible for each organization to register, then share that unique join link with their group of 20 participants. How many devices can join on each link? I see that there is a limit of number of devices per Zoom account, but what about for a registration in which you only need your email address to join? Thanks!

We are currently integrating Zoom into our education platform Gyaankool to enable live classes, session scheduling, and meeting management for our users.While following the available Zoom documentation, we are facing challenges related to the integration flow, required scopes and permissions, admin consent, and overall best-practice implementation for an education-based platform.To ensure a smooth, secure, and compliant integration, we request personalized assistance from the Zoom team. Guidance from a Zoom expert would help us resolve the integration issues effectively and align our implementation with Zoom Marketplace requirements.We would appreciate any direct support, detailed guidance, or a short consultation call to help us complete the integration successfully.

Hi, How can i turn off copy invite link in zoom meeting? 

How can we ensure that the navigation tabs that we use to navigate in Zoom and the chat box does not block the presentation screen in meeting mode?? It creates a black box when viewers see the screen ~Nerissa

Hi, just joined the community.  I wanted to find out if there is a way to request for the following  feature:   1) Host to be able to click a button an automatically capture a picture of all the attendees (perhaps in a grid).  Right now, someone has to manually screen capture each page, and this is tedious.   2) Can the host have  feature to mute only participants, leaving the co-hosts' mute settings unaffected?   Thanks.

Screen recording of a powerpoint presentation on Samsung S11 Ultra Tab. Create meeting (audio on, camera off...recorded no problem with camera off previously) Open presentation Share screen (presentation only...or whole screen...doesn’t matter, recorded both before) Start recording Go to presentation and lecture for an hour End recordingThis worked the other day but most recent recorded video flashed the shared presentation for half a second and then went completely black. Almost an hour of video lecture notes gone with audio only. WTH!?!?!

So, I was going to post a problem with my zoom, where every time I used anything other than meetings, it threw up an error code along the lines of ABC12345-0x26-0000-0000-00-08-00(ABC12345 is the changing part), and I realized that I deleted the MSEdgeWebView2.exe file. So, I had to reset my computer(factory reset). This is a PSA to EVERY ZOOM USER: Don’t delete MSEdgeWebView2 under any circumstance.

It would be really great to be able to search for projects. I have al lot of projects and is really a pain that I have every time to go through them all to find the one I am looking for.I would also love to have pressure sensitivity while drawing something.The Ipad UI for whiteboards is now messed up. The drawing space on IPads is now smaller, it has become way to small because of the new layout.Please change that.

After searching diligently thru prior conversations for annotation controls, I've run across things like this: In the navigation panel, click Account Management then Account Settings.Click the Meeting tab.Under In Meeting (Basic), verify that Annotation is enabled.I have no idea what the navigation panel is (there's nothing labelled as such), and I'm unable to find anything called "account management", "account settings", a "meeting" tab, or an "in meeting (basic)" item. I can locate "Settings" under the "Zoom Workplace" menu, but nothing in the resultant window refers to any of the above, let alone annotation controls. I don't want my users scribbling all over my screen during my presentation, but I can't find any way to turn off that ability. I'd expect it to be one of the