AI Companion

Hello, I need help understanding why our meeting couldn’t be summarized due to an insufficient transcript. We've used this feature many times before, but this time it didn’t work, and I’m not sure why. Does anyone know how to contact Zoom support?

Why are my meeting summary and recording restricted? I’m the owner of this account and I need to request acces??? I am the only person in the account so I’m really lost. 

In our administration account I setup a meeting to automatically turn on AI companion and distribute the summaries to "All meeting invitees including those outside of our organization".  The invitees included "@yahoo" and "@gmail" invitees.  Upon completion of the meeting, the summary shows in the meeting summaries list in Zoom for the administrator as complete (I can see the summary).  However, none of the attendees on the call got an email (e.g. gmail) summary sent to them.  All of them are using free Zoom accoun Are summaries only sent to paid Zoom accounts?

I’ve created a custom template under AI Companion/Custom Meeting Template. It is saved, published and accessible to the 'entire account’When I go to select this as my preferred meeting template to use and change the default template (currently set to ‘general), my template does not show up on the list to choose from.  Under the template tab ‘by my company’, the template number shows as ‘0’.I’ve looked everywhere to figure out what I’m doing wrong! Any and all help appreciated.I have a Pro license.  

How do i remove Fireflies ai transcription bot from my zoom account? I cannot find where it is located.

Hello.   Currently I have AI companion which I use to record and transcribe calls and feed into my AI machine to help create next steps, project plans and follow up emails.  The challenge I have is when I do not set the call up using my Zoom account or I am on TEAMS or Google Meet, I cannot get the benefits of using AI Companion.  I am thinking I need to look into another product such as OTTER, but before i do I wanted to know if any of you know if it is possible to invite the AI companion to meetings you are having outside of your zoom account and in Google Meet and Teams. I appreciate any feedback anyone can provide.

The AI generated transcripts of recordings put timestamps in the middle of sentences, and overall there are far too many timestamps.  Is there a way to turn off the timestamp generation for the .vtt auto generated transcript?

I'd like the ability to rename meeting summary titles...like on the recordings.  Why can't I do that?

Previously the AI Companion notes were sent automatically after each call but that is no longer happening. I checked my settings to make sure I have the auto setting actia

I use Zoom AI all the time. I was showing a new employee this feature and opened our just completed meeting summary to show it to her. It was complete and detailed. She was impressed. I went back later today to access it and it says "A summary was not generated due to insufficient transcript.". WTW?

Hi everybody,There is a “Voice Recorder with AI Companion” feature that some of our researchers would like to use.  We have it set to “off and locked” at the account level due to several concerns with privacy.We were hoping to create a group where this “off and locked” feature could be turned on and available, but just for this group.  However, we can’t do that unless we unlock the feature at the account level, which we do not want to do.Are there any plans to accommodate a use case where an “off and locked” feature at the account level can be overridden by a group that is set up by an account admin?  The goal in this case is to give the group of researchers access to the Voice Recorder wit AI Companion, but continue to leave it off and locked for the rest of our users.  Thanks!

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I am no longer receiving email summaries from the AI companion.  Looks like they are in the chat but not via email.  When reviewing the settings I do not see the following setting: (Optional) Select the checkbox next to Include the full summary text in the email sent to users to send the full summary as part of the email to appropriate recipients." Also in AI Companion Managment Summary List the "share" button is not longer enabled.  Edit and Delete are enabled and active.  Any REAL HUMAN assistance is appreciated! Barry

How can we confirm to Zoom meeting participants that AI is not enabled? It is very important because it is supposed to be an anonymous participation and nothing is supposed to be transcript out of the reunion.

I NEED TO TURN OFF the AI panel. I logged onto zoom on-line and TURNED OFF ALL  AI Companion choices. But  it keeps appearing using THE APP even though I have closed the app repeatedly (as AI said to...hahahahaha) the invasive, distracting panel is still there.  IS THERE A WAY TO HIDE IT IWHEN I USE THE ZOOM APP!Help! my ADD is going nuts

I don't want the AI companion attending my meetings. I've switched it off in multiple places all over my account, and yet it pops up as a participant every single time. My meetings are private, I don't want any other parties listening in. It's a massive security black hole. It's so annoying to block it manually for every single meeting. How do I uninstall it, when it was never installed in the beginning. I went through the AI support, and everything it suggested is already off. 

Hey folks - Even though my org's profiles allow guests to specify their preferred pronouns, the meeting summary is misgendering attendees and I have to proofread and edit the notes extensively to correct those mistakes. I think it would be hugely helpful to provide context about attendees' pronouns (assuming that isn't being done already) when generating these summaries. Thanks!

I need to edit titles on meeting summaries to be able to identify the discussion easily. The meeting summary edit function only opens edit for the meeting content. I've changed titles on meeting recordings but the highlight and replace doesn't work in meeting summary.Is this active but done a different way? 

I have everything enabled according to the help center articles but I still receive this error message every time "Meeting Summary was not generated due to insufficient transcript. Next steps were not generated". Please assist

Hi everyone, most of my therapy sessions are on Zoom. I’ve tried Zoom’s AI summary feature, but for therapy notes it feels too generic and doesn’t capture DAP or SOAP style documentation well. What AI tools are people using to turn Zoom sessions into solid therapy notes? Looking for something that handles clinical language better, supports templates, and is mindful of privacy and compliance. Any workflows you recommend, or tools to avoid?

I have a Workplace Pro plan. Yesterday I activated AI Companion during a meeting in order to have a meeting summary. A meeting summary was not generated. It has worked with previous meetings. Please advise.

So, I was going to post a problem with my zoom, where every time I used anything other than meetings, it threw up an error code along the lines of ABC12345-0x26-0000-0000-00-08-00(ABC12345 is the changing part), and I realized that I deleted the MSEdgeWebView2.exe file. So, I had to reset my computer(factory reset). This is a PSA to EVERY ZOOM USER: Don’t delete MSEdgeWebView2 under any circumstance.

The Zoom AI Companion is using incorrect pronouns in the meeting summary. Please update the logic used for determining pronouns to either use the pronouns provided by the user within their Zoom account and/or always use gender neutral pronouns.

I initially enabled AI Companion and connnected it to my Teams meetings to experience its features, but I disabled AI Companion in my Web admin settings. However, the AI Companion continues to try to join meetings. I confirmed it is disabled in my web portal. I tried to enable again to manually disconnect it from other non-Zoom meetings, but I cannot reenable. I shouldn’t have to do this -- all I want is the Companion to STOP trying to joining my meetings. Any suggestions on how to stop this?I have attached a screenshot of trying to reenable the Companion to acces the settings -- it never lets me proceed. I continue to see a turning symbol on both Safari and Edge for Mac. 

Is there a plan to add a setting for phones to start the Zoom AI summary automatically when starting or joining a call?Transcriptions are able to do that today; seems logical that the AI summary could do the same.  Also, are Zoom AI Summaries going to be available in Contact Center? Thanks