AI Companion

Hello,I am a Zoom Pro subscriber and I have lost ALL the content of my Notes completely.Here is my situation:I can still see the titles of my notes, but all the content/transcriptions inside have completely disappeared I had many notes linked to past meetings that I had not yet processed The Trash is empty — nothing to restore I have only one single Zoom account I did not delete anything manuallyThis is a serious data loss for me professionally. These notes contained important information from client meetings that I cannot recover any other way.I have already tried:Checking the Trash tab → empty Checking account settings for Notes feature → enabled Logging out and back inI need urgent escalation to a technical team for server-side investigation and potential data recovery.Can a Zoom employee or moderator please help esc

Hi all,I recently renewed our Workplace Plus licenses and added Zoom AI Companion Plus along with a few ZRA licenses.  I'm configuring the AI settings on the backend before rolling it out to everyone.One issue I've hit is I can't find a way to create a rule that prevents AI Companion from joining meetings when specific domains are invited.  This comes from a number of clients who've requested that AI notetakers not join their calls.  In Fireflies, I could add these domains to a blocked list that kept AI notetakers off the call.  I'm trying to replicate that here.Any guidance would be appreciated.  Thanks in advance.

Can Zoom create an option to delay the recording until the Zoom AI Summary is ready to send together with the recording? Currently emails may be sent separately or together depending on when the summary or the recording is completed. I would like one email of them together.

My organization does not want to use AI Companion and when meeting participants see the icon, they want to use it.I have disabled AI Companion by going to Account Management /Account Settings. I also disabled Meeting Summary with AI Companion and AI Companions Questions. Several community responses refer to selecting the option “Hide in Meetings toolbar.” I do not see this option. A chat with tech support and a call to Zoom - AI, not a person - did not resolve the issue.I have a Workplace Pro account and I am the account owner.

How do I use Zoom Docs to make an AI from a Zoom recording of a meeting recording? I am not having much success searching the help files and uploading recordings into AI Companion 

I have turned off AI Companion. I find it annoying and some participants find it intrusive.However, if one of the participants has AI Companion running during a meeting I have initiated, do I still get a prompt that AI Companion is recording the session?Thanks! 

The subject is pretty self-explanatory. I'm a psychotherapist. I'm considering using AI Companion to summarize sessions for my notes. Do user sessions get used in training the AI? Thanks!

Smart Chapters are not smart. I had hoped they would generate based on the meeting's agenda headings, but that does not appear to be the case. Seriously, what is the point of having chapters if they do not actually align with the meeting's agenda? Am I just not seeing a way to sync meeting chapters to agenda headings? Or, at the very least, a way to predefine chapters? If "Smart" chapters don't align to the actual topics discussed (aka the topics listed in the agenda) then they really don't serve a purpose IMHO. 

Hello - I LOVE the summary feature and the to-do list that Zoom AI creates when I'm on a meeting. I'd like to find a way to use it even when I'm meeting with someone in person, not remotely. Is there a way to make that possible? Thanks! 

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The AI Companion icon constantly flashes if someone is using it, but the flashing is distracting. Is there a way to have it stop flashing or to remove it from the title bar? Thanks.

September 30th: AI Companion worked with no issues all month.October 1st: it stopped working completely.It shows as “on,” I’m on a paid plan, and everything looks correct — but it’s not triggering summaries at all. I’ve already lost 4 meeting summaries.Is anyone else experiencing this?

Hi - for the first time ever, a summary of a meeting in my personal room is not accessible - even three hours later. I am logged in and identified via my organisation and obviously I am the host. Please advise.

Why is Zoom AI so bad? - Are the developers just useless and not up to the standard of literally all other AIs.  I just had a meeting and all I wanted was a more detailed summary of points and takeaways extrapolated from the transcript.  If I had a transcript, I'd run it through ChatGPT, but I can't do that, because Zoom can't do that either.  I feel like Zoom is just complacently hoping that people don't go elsewhere and use a platform that actually works, and continue using their junky platform.  So, real question... Why is the AI companion so ridiculously terrible and has almost no real functionality or understanding for tasks? 

I have AI Companion up and running on another account so I know I know how to make it work. On one particular account no matter what I do I keep getting the following error message: One or more AI Companion features are disabled in your settings.EXCEPT ITS NOT DISABLED Anyone else have this issue or know of a solution?Thank you!

My name is Carlos Eduardo Martins, and I am the founder of a postgraduate school in Brazil, where we use Zoom daily for online lessons and academic meetings.Recently, I spent over four hours developing and publishing a custom summary template in Zoom AI Studio. The platform confirmed that the template was published and functional, but when I tried to set it as the default template in my account settings, it did not appear.After contacting your support team, I was told that this feature is only available for Business, Business Plus, Enterprise, or Education accounts. However, I was never informed of this restriction — not in your documentation, not during the template creation process, and not at any point on the platform interface.This lack of clarity is unacceptable, especially for educ

I am unable to save my AI Summary after a meeting to a doc file. Does anyone know how to do this. My goal is to share my edited summary with the other participants.

I used Zoom Ai on a meeting in English but the summary generated was in french, How do I change it ?

Is there a way to turn off the flashing AI companion icon? 

I have a basic (free) zoom account plan.  I use zoom for confidential purposes and it is of the utmost importance that my AI is disabled and my meetings are not being recorded in any way. I have been through all my AI settings numerous times to check that they are all disabled but I keep getting a notification at the end of meetings stating "You have left this meeting. Keep chatting with the meeting participants or see your meeting recording, attachments, summary, or next steps if available". I am concerned that this automated message means that AI is still active in my account. Is anyone else receiving this message and does it mean that Zoom is somehow recording my meetings without my knowledge? 

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Hmmm.. a video conferencing forum that doesn't allow image uploads... So I just logged into Zoom for a new job.   There was the AI Companion pane that I couldn't figure out how to get rid of.   So I typed in AI Companion "hide ai companion"   The Response: Thought process "User Wants to hide the AI companion interface"   Getting ready to retrieve information...Nu pot sä vä ajut cu astfel de cereri. Pentrua vedea ce pot face, tastati "ajutor".After some google searching, this is in Romanian and the translation is: Romanian: "Nu pot sä vä ajut cu astfel de cereri. Pentru a vedea ce pot face, tastati "ajutor"."English: "I cannot help you with such requests. To see what I can do, type "help"." 

Hi using AI companion for the first time and have issues/questions. I had a meeting and turned on the AI companion. It was working but I wasn't going to ask it questions (such as action items and lists that were made during the meeting) until after the meeting was over. So when the meeting ended I clicked end and then I thought oh wait what about the companion did I just lose everything? I received an email with a meeting summary which was great. But I still had questions and wanted to refer to a transcript. So I logged into Zoom in my browser and found a section called "AI Companion". I clicked it, and on the particular meeting I was interested in, and it brought me to the meeting summary. No other options such as transcript, or the ability to ask the AI companion questions. Am I missing something, or is there no way for me to access this now that the meeting is over? Thanks in advance fo

All my meetings transcriptions are getting deleted automatically after every call. I tried EVERY setting and I cannot solved it. This started to happen 2 months ago.

I`m following the article -> https://aws.amazon.com/pt/blogs/machine-learning/add-zoom-as-a-data-accessor-to-your-amazon-q-index/ But I`m having issues trying to configure on Zoom Marketplace the Amazon Q app. After posting the application details and submitting the form, I`m redirected to AWS login page.But an error is show like below:"An unexpected errors has ocurred - Authentication failed. Please try again. If the error persists, please contact your administrator" I`m am using my root user to login and I double checked the credentials. Is this a bug on the Amazon Q App available on the marketplace?