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Hi.Usually when I host a meeting involving screen sharing, the recording includes both mine and the participant's video for the whole meeting (in thumbnail form while screen sharing). However, when I hosted a meeting yesterday, my (the host) video thumbnail did not appear in the recording when screensharing (though both host and participant faces appear when not screen sharing, as expected given I always use gallery view). Could the (new) participant in my meeting yesterday have had settings at their end that cause this to happen? They were not a co-host so I wouldn’t have thought so. Any idea would be appreciated.Thanks,Kelly.

Recently on the iPad version of Zoom, the toolbar has been moved from the bottom of the screen to a the bottom of the video area. The toolbar cannot be moved. This causes problems with our church services where captions and song verses appear at the bottom of the video and are often unchangeable. Can the toolbar be moved back?

Hello,I currently have a ZoomWorkplace Pro Monthly subscription that costs me $22.99 per month plus taxes.As I understand it, I have unlimited access to AI companion for note-taking and for meeting discussion summaries.Is that correct?Can you explain to me concretely how to use AI companion?

אני מורה במשרד החינוך בישראל ולא מצליחה להיכנס לזום דרך משרד החינוך

I got a new company laptop and am not able to screen share without the video and audio being delayed. I have turned off my camera so I am not on video and it still happens.  I was using a different work laptop for a couple of years, with the same internet connection, but now when this happens I get a temporary pop up that says “your internet connection is unstable”.  What settings, etc. could be causing this disruption? I just added additional RAM and same experience.Suggestions? 

Please add full transcript on the side at least for tablets like iPad or even better include all mobile devicesthis is very useful for the heart of hearing who may not be using a desktop computer for Zoom sessions but still need access to full transcriptpresently I use two devices, one to attend the meeting and the other to show the full transcriptI don’t think this should be necessarythanks

I am trying to turn off the doorbell when someone enters the room for a group. I’d like to leave it on for one on one settings.  I can’t figure it out.  It used to be easy.Dawn

How to remove these already uploaded 3 images? 

Hello, I recently recorded a 3 hour zoom meeting to my local PC, and the recording converted normally. When I check the converted file, it's only 30 minutes long... it turns out that the first 8 minutes of the meeting were recorded normally, and the remainder duration was compressed and sped up very, very fast, to result in such a short recording. I have looked at older discussions reporting a similar issue, but there doesn't seem to be a fix. I also tried the "Double click" to convert it a second time, but it again produced a 30 minute recording with the same issue, which leads me to believe the file was corrupted. Is there a way to prevent this from happening again? Thank you for any insight. 

I just started using my new ASUS computer which runs of Windows 11 and uses Realtek audio driver. I get no audio sound in Zoom. No other application has this problem. I did not have this problem on my old ASUS computer running on Windows 10, and also using Realtek audio driver. I have gone through all the troubleshooting procedures suggested by ASUS Support and also by Zoom. None of that helped to fix the problem.  Has anyone else encountered this? And have you been able to fix the problem?

I got a new company laptop and am not able to screen share without the video and audio being delayed. I have turned off my camera so I am not on video and it still happens.  I was using a different work laptop for a couple of years, with the same internet connection, but now when this happens I get a temporary pop up that says “your internet connection is unstable”.  What settings, etc. could be causing this disruption? I just added additional RAM and same experience.Suggestions? 

I installed the Zoom Add In for Outlook today and when I tried to add Zoom to a meeting, I got a pop up window asking me to login.  When I tried to login with my Microsoft Outlook Account info, I get an error message (Error Code 1002).  Thinking maybe I forgot the passcode, I selected “Forgot” but when I input my outlook email to reset the password, I get told to “check my information and try again.”  When I log into Zoom on the web, I can use the Outlook email with no problem and I get signed in automatically with my email.  Also - tried to use the web version of Outlook and I have the same problem.  Microsoft says this is a sign-in issue and directed me to Zoom.  Zoom Chatbot tried to help (very poorly) with the following: Confirm that I have an Exchange account (I did - and I do) Uninstall and reinstall the Zoom Add In (done) Use CleanZoom to uninstall Zoom App and Zoom plug in (when I asked why I needed to do this to remove the Add In, the

I am not tech savvy.  I have a MacBook, I have a meeting set up, put in the invitee’s email, if I understand correctly the zoom link for the meeting was automatically sent, is there a a way for me to check if link was sent, before contacting the invitee.I do not understand where to find “copied invitation” after clicking the link for copied invitation  thank you

I use to be able to add another session in my recurring meetings by just clicking on the 'add another session' button. Something has changed as the option is no longer there. however, all videos and responses from the service ticket just keeps to go to your recurring meeting and click the button to add a session which is very unhelpful if there is no button there to click. Has anyone else had this issue and found a workaround? So far, I have had to add multiple days of recurring meetings per client and then deleting all the days I don't need which creates another problem. Thanks

Is there a way to set up a webinar in which the webinar participant will have their camera on, but mic will be off until unmuted by host?

We’ve just moved to a new location and upgraded our internet to a much faster connection — 800Mbps download / 40Mbps upload (previously 100Mbps / 20Mbps). * At our previous location, Zoom ran perfectly on the slower connection — no issues at all with video, audio, or screen sharing.* Now, with much faster internet, we’re suddenly experiencing constant “unstable network” errors on Zoom. We’re running daily Zoom sessions with shared video and sound, and the connection keeps dropping, lagging, or freezing — seriously disrupting our work.* No issues with any other platforms or general internet use — only Zoom is affected.* We've tried all the usual fixes: restarting modems/routers, switching between wired and Wi-Fi, testing different devices — nothing works.

Where can I find my recording?  I just had a meeting, started and stopped recording a couple of times, at the end of the meeting zoom usually asks me where I want to save the recording.  today...  nothing. Where can I

¿Si actualizo mi plan de pago (ahora lo tengo gratis) puedo recuperar las grabaciones que tenia en la nube?

Hi, two of our users (both using Precision 5680s) their laptops will completely freeze when joining a Zoom meeting. It doesn’t happen initially after a laptop reboots but after 15 minutes or so of work, the freezing will begin when joining a video meeting. We’ve tried updating all drivers (including Intel GPU, camera and BIOS) and clean reinstalling Zoom. Do you know what we can troubleshoot next or what might be causing this issue? They’re using an i9-13900H 5400 CPU and it just seems strange issue happened a couple weeks ago but has only happened to those two users.  

A doc that has always opened in zoom from a link is now opening a window asking for new sign in when zoom already opened. It may have to do with a password change after apparent hack into my login but not happening with all docs. 

Hello Zoom Community  A regular user of Zoom, and this has happened in our last meetings.  We had a number of breakouts.  Breakout room leaders were assigned co-host status to audio-record the breakout discussion on their devices.  However, some could record, while others could not.  This is an issue which has now come up in the last 2 sessions with breakouts.  I would be grateful for any tips or insights as to how to resolve.Many thanksMaire 

During a Zoom meeting I was hosting, I shared a local video file and after about 30 minutes the video stopped playing. The meeting didn’t freeze, only the video, and I could not restart the video. I have done this same thing in the past (on earlier Zoom versions) and it worked fine. I checked memory and disk usage, and I have plenty available. After the meeting, I restarted my computer, closed other programs running, and tried it again with the same result.  When I share the video I click the box for Optimize for Video Sharing. I also tried using other similar video files and had the same problem.Video file: mpeg-4, 558 MB (created using Handbrake)Zoom version: 6.6.11MacBook Pro (Retina, 13-inch, Early 2015)Processor 2.7 GHz Dual-Core Intel Corei5Memory 8 GB 1867 MhZ DDR3MacOS Monterey 12.7.6 Appreciate any suggestions on what may have changed to create this problem. 

If not full sync integration with other task programs, can we please at least get an export to Excel? With a recent update, I can't even highlight rows of text to copy. There is no way to export or extrapolate any data as far as I can tell. Thank you!

Hello everyone,We have the following Cisco devices in our office: 1 × Cisco Board Pro 75 G2 (Meeting Room) 5 × Cisco Desk Mini (for individual users) Currently, when we receive Zoom meeting invitations, the Join button only appears if the meeting is hosted with a CRC license.At the moment, we do not have any Zoom licenses.We are considering purchasing: Zoom Workplace Pro – Annual (Qty: 1) Zoom CRC Connector – Annual (Qty: 6) Our usage scenario is mainly joining Zoom meetings hosted by external organizations.About 99% of the time we will only join meetings, not host them.Question:If we purchase the above licenses, will our Cisco devices be able to join Zoom meetings from external organiza

I'm being added to webinars i didn't sign up for by people i don't know. I don't know how they got my information but i got zoom meeting confirmations and reminders for webinars that I didn't sign up for.And the organizer is obviously very shady. They use throwaway email addresses as their reply-to email adds.  It's messing up my calendar cos these webinars are automatically added to my calendar.Isn't this a privacy and personal data violation? How can I stop this?