Zoom Add In not working with Microsoft Outlook (PC) - requires authentication but does not accept my account info

I installed the Zoom Add In for Outlook today and when I tried to add Zoom to a meeting, I got a pop up window asking me to login.  When I tried to login with my Microsoft Outlook Account info, I get an error message (Error Code 1002).  Thinking maybe I forgot the passcode, I selected “Forgot” but when I input my outlook email to reset the password, I get told to “check my information and try again.”  When I log into Zoom on the web, I can use the Outlook email with no problem and I get signed in automatically with my email.  Also - tried to use the web version of Outlook and I have the same problem.  Microsoft says this is a sign-in issue and directed me to Zoom.  Zoom Chatbot tried to help (very poorly) with the following:

1.  Confirm that I have an Exchange account (I did - and I do)
2. Uninstall and reinstall the Zoom Add In (done)
3. Use CleanZoom to uninstall Zoom App and Zoom plug in (when I asked why I needed to do this to remove the Add In, the Chatbot reversed course and told me not to do this)
4. Go to File - Account Settings - Account Settings - Manage Add Ins (NOTE - this ONLY works if you are in the Old Outlook format - the New format works differently - took me some time to figure that one out).  Supposedly I will be prompted to “Link Accounts” but I never got the prompt.

After #4 - Chatbot says there is no more Troubleshooting advice and left me hanging.  

Any other suggestions?