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I’m trying to use “My Notes” to save the transcripts of my meetings with clients.  It is saving the transcript but, when I try to export it, only the title goes, not the transcript.  I am able to export the summary, though, with no problem.  Can anyone help?  I’ve followed all the steps I can find on the internet to resolve this issue but, nothing is working. Thank you in advance!

HOWDY HOWDY, IT SEEMS I EXPERIENCED A PROBLEM WITH...WELL, NOT JUST ME BUT MULTIPLE PEOPLE. IT SHOWS THAT ALL OF MY CONTACTS ARE ONLINE, WHEN THEY ARENT? WHICH MAKES IT *VERY* FRUSTRATING SINCE I RELY ON IT.  IM NOT TOO SURE WHAT TO DO. HERES A SCREENSHOT. PLEASE...DONT LOOK AT MY FRIENDS’ NAMES. 

What do I need to change in our settings, so that I can see the names of participants again?

Hi Guys,How can I use the whiteboard? Tried many times couldn’t reach the whiteboard.Best Regards,Omran 

Hi all,not sure how possible this is, but when looking at the Decvices in Room view, is there a way to sort the fields by New Updates Available or make the devices that need updating, first on the list? I know its a very small and trivial problem but it would be good to get a quick view of what needs an update rather than click individual rooms. Thanks everyone in advance

Why did my meeting not produce a recording? My recording option was set to cloud storage with automatic recording. I signed in and opened a meeting. After approx. 30 minutes, I transferred host duties to a participant, left the meeting, and signed out of the Zoom account. There's no recording of the meeting in cloud storage and none rendered locally when I left the meeting. The meeting would have produced a file greater than 1GB, which is the limit, but no notification was received either.

My company has started using Immersive View for our Townhalls. I can’t figure out how to create an immersive view background that functions like the backgrounds already available in zoom. Can anyone help me with this? 

I am a Zoom Workplace Pro customer and have an open support ticket that has been escalated, but I have not received a resolution.  My AI Meeting Transcripts stopped being generated on June 3, 2026. Prior to that date, transcripts were automatically generated after every meeting.I have already:Verified Cloud Recording is enabled. Verified Audio Transcript is enabled. Verified automatic transcript generation is enabled. Reinstalled Zoom Workplace. Confirmed cloud storage is available. Contacted Zoom Support, who escalated the issue.Despite these steps, transcripts are still not being generated.Has anyone experienced this issue, and is there a Zoom moderator who can help escalate my existing support ticket? This feature is important for my business, and I would appreciate any assistance.

Hi guys, My use case: We are using Zoom for our Church congregation, solely for the purpose of  translated closed caption (e.g. spoken language English on the pulpit microphone connected to a laptop with Zoom, translated closed captions Chinese on viewer’s phones over Zoom).   We don’t see a feature which ‘Disconnect audio’ for all participants; each participant needs to do it manually on their phones (this poses a problem for members who don’t disconnect the audio, as there is a lot of bad audio feedback sounds emanating from their phones).  Also, we don’t see a feature which forces the meeting to show the captions straight out (like watching a movie; currently participants have to manually turn it on themselves, which can be troublesome for the elderly/not so tech saavy members of our congregation).   Anyone has any help?  Or can Zoom please help incorporate these features.  (P.S: we have already written a guide, but as you know, people may not always read the guides). Thank you. Bes

Hi, I have trouble in showing dual monitor window. After some updates, zoom dual monitor has title bar. Because of that title bar, the screen does not show in full mode. It always show "zoom workplace"  letters in title bar. Can I hide title bar in dual monitor mode?

there is now a menu Transcription in meeting optionsIn certain meetings, as an host, I would like to unable the "Transcription" option for non host or co-host participants.Is it possible ? Thank you for your help

Hi. I’m the account owner and host, and I already enabled all the AI Companion and transcript settings in the Zoom web portal. But inside meetings I still can’t enable transcription or My Notes. It keeps saying that the feature “has been disabled by the host” even though I am the host.I create meetings using my PMI. Previously, note transcription would start automatically as soon as I joined the meeting. I could see and edit the live notes/transcript while me and the other participant were talking.Now, nothing starts automatically when I enter the meeting. I only see a greyed out box that I can’t click.And when I press “Open My Notes” Zoom says: “Host has disabled note transcription for this meeting.”I haven’t changed any settings on my side, and all AI Companion / transcript settings appear to be enabled in the Zoom web portal.Do you know what could be causing this?

Hoping someone in the community might be able to answer the question - Is there a way to export zoom reports by year? Or, at least, by Quarter? I need to pull zoom meeting reports by year, including meeting subject title, dates and usage time, attendance, attachments, etc. Can someone here direct me to a link or training that details how to do this? Without having to go in and click on each month individually and then go to reports and click on each individual report function? It's proving to be a tedious and time-consuming process, and I had very few meetings. There must be a way to download meeting reports and activity by calendar year. I've checked the knowledge and support center videos, etc, but not finding it. Many thanks for your assistance!

The latest update appears to have removed GIFs from Team Chat. Was this meant to happen or is it a glitch?

Hi there,  We have an issue where our zoom meetings although set up to use waiting room for "everyone" is not working, guest just come into the meeting without being admitted and it is very unprofessional. I have looked through my settings everything is as recommended. Is anyone else having this issue. Or have a solution? 

I am signed in as admin and I cannot turn off the virtual background - any suggestions? I do not have the free version of Zoom, I pay for this and right now the virtual background is an issue.  I am not sure if this is where I should post my question, my apologies if this is the wrong place.  It worked on my Iphone but not my desktop - it is still saying Admin required which it is not. Thanks to whoever can help me.

I am getting frequent invites to zoom sessions that I have not requested, signed up for or otherwise asked for.  The invites are coming from zoom . I do not see any ability to unsubscribe in the invite. want to stop getting these eMails, please let me know how to do that. FYI, the support chatbot turns 'Unsolicited Invites' into 'Heres how to invite someone'. All I want is to stop receiving invites from this source.

Hi everyone,After a late-May update, I can still see Captions (CC) in Breakout Rooms, but the “Transcript” option is missing inside Breakout Rooms. Therefore, I cannot save the meeting transcripts unless the conversation takes place in the main session.In the main session, the transcript option appears and works. In Breakout Rooms, captions display, but there is no save option in the captions/transcription menu. Version: Zoom Workplace desktop app 7.0.5 (same account and same PC as before)Has anyone else seen this change? Is this a known issue/limitation, or is there a workaround to enable saving captions within Breakout Rooms?If this issue is due to some feature change, I’d like to request a feature enhancement to allow the transcript option in Breakout Rooms.Thanks in advance.

Hi, Is there an easier way to schedule digital content by day if I need to alternate it by week for a long period of time?For example, my company deploys e-signage on our TVs and we have bi-weekly reminders to submit timecards for employees/managers. Right now I only see a way to add content list from one start date to another, but not the ability to schedule only specific dates. Would I just have to keep adding content list for every other week?

The Zoom program on one PC here does not have the option to blur the background in video calls. It offers three backgrounds (Golden Gate bridge, grass, sunrise over Earth) but none of them work when selected. Everything else I have tried in Zoom works on it and it will do calls fine.All use Zoom version 7.1.0 (3715) on Linux. One is running Ubuntu MATE 24.06, the other three Linux Mint, based on Ubuntu 24.06, including the one that doesn’t work.If I look at the settings / statistics page, something is odd with the CPU info…Intel i3 PC, 4 cores, 3.6 GHz. Works. Intel i3 PC, 2 cores, 2.0 GHz. Works. Ryzen 5 PC, 6 cores, 3.6 GHz. Works Ryzen 3 PC, 4 cores. 0 GHz. This is the one that doesn’t!Why would it show a 0 GHz CPU speed? How is it working out the CPU speed?Is this why the backgrounds don’t work / blur is not offered, because Zoom doesn’t think there’s enough CPU power to do it? (For everything else, it’s seen as a much faster PC than the two core i3 one.)  

DearWhen using zoom app and Minimize at toolbar, someone sent message to me, when it can not show alert? (like flash status to let me know)But when zoom app at normal status, the function is normal, I can know someone send message to me. 

Hi! My association is trying to test out webinar access on one of our accounts. Does anyone know if it's possible to get webinar capabilities as a sort of trial run for one time before purchasing? Thanks!

I activated Transcript in Settings (via web) now. But is there a way to get transcript of videos which were recorded on the cloud before I changed the settings?

We have been using Zoom for a few years, and I am tired of all the changes they constantly make to their system.  I have been using a data dump to SQL to manipulate call data that is accurately reflecting our users phone usage. My questions for the community are as follows:Are there any built in options for good call reporting when using call queues?  Like who answered/how many calls are being answered by certain people etc. Does anyone have any suggestions for a tool that works well to pull data from Zoom and manipulate it into a good report for our leadership team?  Data would include phone logs, meetings usage, chat usage, etc. basically anything that is happening in Zoom so I can get a general understanding of how our users are performing with the system Any suggestions for data warehouses that others might be using would be very appreciated.  New to the data side of things, just looking for a simple solution so we are not constantly building reports from scratch through SQL.

Here's a feature request that I know would be very useful when recording bigger events: The request: to include a “start new chapter” option whilst recording meetings.Rationale: when we are recording complex hybrid events on Zoom we would like to mark a chapter break in the recordings, and then have that split the recordings into separate files based on those chapter markings.For example, for a hybrid meeting the recording has begun but the event has not yet officially started.  We would like to press a “start new chapter” button when the event begins, so that when we download the recordings after the meeting, there is a separate recording which begins at that chapter point. Or, the hybrid meeting breaks for lunch but we don’t want to stop the recording in case we forget to restart the recording when the meeting resumes.  In this case, we would press the “start new chapter” button when the meeting breaks for lunch, and again when it resumes.  Then we would have separate recording files