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Explorer
September 1, 2026
Question

Transcripts

  • September 1, 2026
  • 2 replies
  • 21 views

Hello. I thought I might switch over from Otter.AI and use Zoom exclusively since they have a an ability to create transcripts. I upgraded, did my first interview and the transcript is unusable. 😕

Has anyone used transcripts for interviews? The timestamps every few seconds create a lot of work and the option to deselect them doesn’t work. All around, it’s just not usable. I will have to go back to Otter.AI for my interviews or find something better. 

Has anyone found a workaround to get better transcripts? 

    2 replies

    Employee
    September 1, 2026

    Hi ​@WSC19641 - Welcome to the Zoom Community. 

    • Can you please provide more information about your use case?
    • What's your primary purpose for using transcripts in your interviews? (e.g., note-taking, publishing verbatim quotes, legal documentation, research analysis, etc.)
    • What type of interviews are you conducting?
    • Are you recording these interviews as cloud recordings, or are you using Zoom’s My Notes?
    • Are you the host of these interview meetings, or are you joining as a participant?
    • You mentioned the option to deselect timestamps doesn't work — can you walk me through exactly where you're finding that toggle and what happens when you click it? 
    • Are you primarily concerned about the transcript for your own review, or do you need to share it with others (e.g., interviewees, editors, legal)?

    Looking forward to hearing from you. 😀

    WSC19641Author
    Explorer
    September 2, 2026

    Thank you so much for your assistance. 🙏

    • What's your primary purpose for using transcripts in your interviews? (e.g., note-taking, publishing verbatim quotes, legal documentation, research analysis, etc.)
      • It’s for note-taking
    • What type of interviews are you conducting?
      • It’s a 2 person session for personal appts that I like to record for retrieving information. 
    • Are you recording these interviews as cloud recordings, or are you using Zoom’s My Notes?
      • Yes, sessions are via cloud recordings
    • Are you the host of these interview meetings, or are you joining as a participant?
      • I’m the host
    • You mentioned the option to deselect timestamps doesn't work — can you walk me through exactly where you're finding that toggle and what happens when you click it? 
      • Under Cloud Recording settings, I deselected the timestamp option. 
        •  

    • Are you primarily concerned about the transcript for your own review, or do you need to share it with others (e.g., interviewees, editors, legal)? 
      • No, it’s just for me.