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Hello Zoom Support Team,We are contacting you to request access and possible recovery of our Zoom cloud meeting recordings dating from 2025 onwards.We noticed that the related recordings are currently no longer available in our account or in the Trash folder. We understand that more than 30 days may have passed since deletion and that, according to standard retention policies, the recordings may have been permanently removed.However, these cloud recordings from 2025 onward contain very important archive and work-related materials for us. Therefore, we kindly request that you check whether these recordings may still exist in any backend backup, archive system, or other technical recovery environment.We would greatly appreciate it if this case could be escalated to the technical team for a manual review and possible recovery assistance.Thank you very much for your support and assistance.Best regards,

Platform: Linux Mint 22 (Cinnamon Desktop) Zoom Version: 7.0.0.0 (same issue exists in both flatpak and .deb version) System: NVIDIA GeForce RTX 4060, Ubuntu-based distro - Linux MintIssue Description: The meeting controls toolbar (mute, video, participants, etc.) at the bottom of the Zoom window will not hide during active meetings on Linux, even when the "Keep meeting controls visible" setting is disabled in Settings > Meetings & webinars > Controls. On Windows and macOS, pressing Alt hides/shows the controls dynamically. On Linux, the toolbar remains permanently visible regardless of keyboard input or mouse position.What I've Already Tried: Unchecked "Keep meeting controls visible" in Settings > Meetings & webinars > Controls section (still visible) Tested all keyboard shortcuts: Alt key (no effect) Ctrl+Alt+Shift+H (no effect) Ctrl+L (no effect) F11 (fullscreen mod

I was threatened by an anonymous person from behind a screen with the camera off during my condo association’s last board meeting.  Imagineers LLC in Hartford CT refuses to release a copy of the meeting to me. Zoom AI support has been useless.  Do I have to file a police report to get Zoom to turn this over?

I have a paid Zoom account. When I go to "add alternative host" it won't let me fill in any address at all. (The box is greyed.) I tried this both from my desktop and the app.  

I created General App with Admin-managed level. But users cannot authorize this app to use. How to give permissions to users?- The reason why I created Admin-managed level application   User-managed level application doesn’t include scope “phone:write:sms_message”.Please help me this issue.

Yesterday, March 23rd, 2026 Zoom released a new feature. However we do not see how to do this as an end user or as an admin.  Any advice on where documentation is available to support this feature or how it works? Temporary Assigned Desk Release Users can temporarily release their permanently assigned desks for specific dates when they will not be in the office, allowing the desks to be booked by others. Administrators can set automatic desk release if the assigned user has not checked in by a specified time. Administrators can also manually release desks for single or multiple dates and track desk release actions through administrative tools. All release operations can be reversed or rolled back in case of accidental changes. Release notes for Workspace Reservation

I am performing an audit on our system and want to generate a list of Auto Receptionists but do not see a way to export to CSV like many of the other fields. (Call Queues, Users, etc...)Does anyone have a solution I apparently am overlooking? Thanks

Hi everyone,  I had a meeting recorded where i agreed and asked for a copy or transcript, I was not the host. I have asked a number of times for the promised record of the meeting but have been told that a copy can not be given as they destroyed the file. is there anyway to get a copy or transcript of the meeting as both parties agreed on the recording in the first instance?  

I have a MacBook Pro and Chrome browser that I am using for a live music recital.  I struggle with knowing exactly how to set up the meeting with the correct audio settings for the Listener/Viewer.  Do I determine the correct audio settings when I create the meeting or when I actually begin the meeting?  I did this before and something wasn’t right but couldn’t determine what exactly was wrong. Grateful for some guidelines.Ed 

ウェビナー開催する際に出席者数だけ表示されます。具体的にだれが出席したのかが表示されない。パネリストには問題なく自分が表示されます。 

i want to traduce this meeting in word  

This is more of a feature request or conversation, but I welcome other thoughts about this. I know what I’m asking for can be worked around (hence the “workaround” section below) so I’m not looking for suggestions as to alternative ways to do this. ----Context: Running a collaborative workshop.Use case: Putting activity frameworks and other read-only assets on a locked layer and using a separate layer for collaboration so that participants can’t move objects that should be fixed.Request: When focusing on a layer, do not change the opacity of the non-focused layers. Non-focused layers currently change opacity so they’re barely legible and not usable for a workshop. I understand your rationale for wanting to make them more opaque, so perhaps an opacity toggle would address both needs.Workaround: Without this ability, I have to lock every object I don’t want people to edit. This is doable but tedious, especially if I want to edit those items myself.

With all Zoom’s brainpower, wouldn’t it be simple to create a hotkey(s) to hide the controls at bottom of screen until they are needed? Currently this is not possible, and every time a meeting participant sends a chat, the controls pop up on every participant’s screen, host included. This is a real problem when the host or cohost has to use a third party recording program like Litecam, Windows Game Bar, etc. to record a meeting due to another HUGE problem that Zoom has - the weird defect that no matter how the host has set their recording parameters within Zoom, Zoom complies with the highest resolution that a participant is using to share a screen! The normal 1920x1080 settings on a host computer, for example, get totally ignored in the Zoom recording when a participant has, for example, a weird 5000x1200 monitor he is using to share a screen, for example. The recording ends up being a narrow slit of letterbox video with shared screens being totally messed up! Fix This! 

Hi, I am trying to set up a meeting for September, however, it is not appearing on my Upcoming Meetings list. When I create one for a nearer date it does show. Is there a glitch? Thanks.

Device cannot enter network

For zoom meetings in my group I will copy and paste the zoom link in our chat for easy access. Recently, when I paste the link a WhatsApp phone number shows in the pasted message even though the WhatsApp number is not in the original message. When I try to edit the number out the number doesn't appear in in the edit box. What can I do to stop the WhatsApp number from appearing. I do have WhatsApp on my phone but I rarely use it and only to read messages, not send 

Ho un samsung tab a6 android 8.1.0 ma non mi fa installare zoom. Come posso fare?

Hola buenas tardes quisiera saber cómo puedo hacer para grabar una reunión en vivo yo estaba haciendo un zoom de un webinar y pedí permiso al anfitrión para grabar mi pregunta es dónde quedó esa grabación el anfitrión grabó la el webinar dónde voy a las grabaciones porque estoy perdida espero su respuesta saludos

We have a small office where our team frequently books recurring weekly or bi-weekly meetings in our shared meeting rooms. I typically advise them to schedule these through Outlook and select the meeting room as the location, since our Exchange setup doesn’t restrict recurring resource reservations.I’m currently creating a “How to Reserve a Meeting Room” guide and was asked to include steps for booking rooms through Zoom Workspace. As the Zoom admin, I’m trying to determine whether it’s possible to adjust the “reserve workspace in advance” setting in the Zoom admin portal - specifically, can this limit be removed or set to unlimited?Has anyone configured this or found a workaround?Thanks in advance! 

We’ve had a few users that had phones hanging off small 5 port DLINK POE powered pass-through switches. The users Poly Edge E550 phones lines were going red and the phone would reboot or cycle but come back. It would happen intermittently. We figured these low power POE powered passthrough switches were to blame so we remove them and the problem still occurred. We rolled the users phones back to 8.3.1 firmware and we haven’t had any reports. So far only two users phones reported issues but they are two users that probably talk more than others and so they noticed we think. Our of an abundance of caution we rolled all phones back to 8.3.1 and are waiting for a new firmware. Anyone had similar issues with Poly Edge 8.4.1.0068 firmware? 

Em meus Webinars, alguns participantes reclamam que não conseguem ver a tela compartilhada.A unica solução que consigo dar para eles que está funcionando é: Saiam da Sala e retornem, pois o pdrão é visualizar o Paletrante e a Apresentação.Em meus Webinars, alguns participantes reclamam que não conseguem ver a tela compartilhada.A unica solução que consigo dar para eles que está funcionando é: Saiam da Sala e retornem, pois o pdrão é visualizar o Paletrante e a Apresentação.

During a videoconference session, can AI Companion answer participants' questions based on the content of the documents that were uploaded when the session was scheduled?

I have a HubSpot form that is meant to register people to a Zoom webinar using the meeting ID. I have three of these forms and three different webinars active. For some of the forms on HubSpot there is no errors with a specific contact registering. However for the same contact on just a different webinar I am getting this error back from HubSpot and the workflow is not completing: "Got User not found error from Zoom API".All the zoom webinar ID’s are correct. The Zoom integration in HubSpot can see all three webinars and can sync to them. The strangest part is that the user with the same email can register for one webinar no problem but the other two return the error.

I am using the zoom mobile app on a Galaxy S22.  When I attempt to share a PowerPoint Point presentation using the share screen single app option but it will open for a second then the app no longer shows and the option to share reappears. 

I selected the "None" option for the virtual background, yet a virtual background is still being applied; Zoom is unable to display my actual surroundings. I have already turned off "I have a green screen". by the way I got a Mac.