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We have a physical phone in our lobby.   We would like for users to pick up that phone and be greeted by an Automated Receptionist message and only allow internal calls from the IVR.  Is it possible in Zoom to control the outbound behavior of a single physical device?  We don’t want anyone in the lobby tying up that phone for outbound calls.  We are using Zoom Phone, but not Contact Center if that helps.

All my meetings are being recorded by the AI componion WITHOUT my consent. If I go to settings, AI companion, I see that the feature has been locked by the Admin. I have a private account (hence no adm) and the system will not allow me to grant myself ADMIN rights. I have written 3 times to zoom support and I receive the same answer: Go to settings!! I have attached screenshots showing the feature is locked and I keep on receiving the same answer!! It is against the law in Switzerland to record my meetings without my consent, yet they keep on doing this. Please help!!! 

Using an iPhone (iOS version 26.3.1(a))Zoom app version: 7.0.0 (33632)The Zoom app does not notify or ring while Do Not Disturb mode is enabled. I have configured both the Zoom and Phone apps to allow notifications, including Time Sensitive notifications.It used to work before, but recently I stopped receiving calls and notifications while Do Not Disturb mode is on.Has anyone experienced this issue?

Hello, I used to have a plethora of virtual backgrounds to choose from, and not there are only 5. When I click the "+" sign, my options are to add a video or image (of my own), but no other backgrounds to choose from. Just got a new MacBook but they were there last week. Anyone know how to find the other options? TIA

Hi, We are in the process of switching to Zoom Phone from Ring Central. We currently have a set up where our field technicians have 4 digit extensions for the cell phones (AT&T). This group of employees are not zoom users nor is it applicable for them to be.  I’m a little lost as to where to start on recreating this setup. Any help is appreciated, Thank You!!! 

I have an external mic to record interviews with people during an event (to help minimize background noise) and cannot figure out how to apply it to zoom. My phone recognizes the device and completes the connection but I can’t seem to get zoom to use it. 

the instructions say to do this :For Debian, Ubuntu, or Mint:1. Open the Terminal.2. Import the GPG public key using the command:```gpg --import ~/Downloads/package-signing-key.pub```3. Verify the signed file with:```sudo apt install dpkg-sig && dpkg-sig --verify ~/Downloads/zoom_amd64.deb```4. Enter your user password when prompted. A successful verification will show "GOODSIG _gpgbuilder". the problem is when i type the 3rd command which starts with sudo apt installi get the errorE: Unable to locate package dpkg-sig i can’t figure out how to actually check the zoom filei have two files downloaded into my download directory, they are:zoom-amd64.debandpackage-signing-key-6-7-5.pubso i’m not sure what i’m doing wrong. can someone help figure out what command(s) I need to be running to check the gpg key?i am on linux mint 22.3 Zena

HI, I am using zoom on linuxno matter what i do i cant get the app icon to appear in the zoom toolbar when in a meetingi have apps available in the main zoom page but not the toolbar in a meeting which means i cant access the timer appi have synced to my online web settings and clicked the enable apps button still nothingcan you help?

I am using an individual Zoom account (not managed by an organization). When I try to enable virtual backgrounds in the Zoom app, the option is blocked or grayed out on the Zoom website, even though you are the account owner. I have already:Checked and confirmed all account-level and group-level settings for virtual backgrounds.Verified that your device supports virtual backgrounds (since it works with your personal account).Signed out and back in, and reinstalled the Zoom app.Ensured you are not signed in with multiple accounts.Confirmed your account is not managed by an organization or IT team.Despite these steps, the virtual background setting remains blocked and cannot be enabled.

Okay, after updating the desktop IOS Mac Studio, now the iPhone is not showing up as an option to use for camera, even though it’s plugged in.

Our company has been getting spam Zoom invites for webinars, and because we are all on iOS, it is automatically included in our calendars, etc. As they are valid Zoom meeting requests, even just declining these meetings is a pain, so the admin has just blocked any email from zoom.us, and told everyone to use "something else." Is there a way to report these spam to Zoom? Zoom does not do customer support very well.

If you are asking a series of questions to collect information but if the customer’s answer then determines the next question (an “if-then-else” prompt) this is the best practice with ZVA Agents: 1. Turn on AIC 3.02. Make an instruction skill 3. Limit “if-then-else” prompts to five scenearios using an instruction skill. If you use  six or more “if-then-else” statements in your prompt, then the experience will degrade because the context of the conversation is not best matched for one agentic conversation. If you have more than five “if-then-else” statements in a single prompt, use these questions to continue following best practices: » Why do we need these questions? » Can we include the intent of these questions inside of questions #1-5? » Will my customer be fatigued at this point and give false or incomplete answers in order to “just get it done?” » Have you prepared the caller before s

I’ve been playing with ZCA quite a lot recently & just added the latest video to the #apieceofCX library with a look at ZVA Analytics.Very impressive & super accessible.Watch on YouTube here!

How long are zoom meeting usage reports available? I'm looking for a participant list wh

I can’t seem to get my photo background to work correctly 

I have a user who is not receiving emails that are normally sent to a Meeting Host after their meeting ends, which are the Meeting Assets email for a Meeting Summary, and the Cloud Recording email for a Cloud Recording.  They used to receive these emails, but they recently stopped.I receive these emails, and so does everybody else.  As far as I can tell, this user’s settings are exactly identical to anyone else who is successfully receiving these emails.  I also asked our Systems team to review the user’s O365 account to see if there are any emails from no-reply@zoom.us, or any other source, that are being hung up or sent to a hidden folder due to some Outlook Rule, or anything like that, and after thorough review, they found nothing.  The funny thing is, the user is receiving the “Your meeting attendees are waiting...” emails from no-reply@zoom.us, but they are not receiving any others.  I also tried sharing one of my Meeting Summaries with them, which for anyone else would

I have never encountered a company that has such a lack of respect and support for its customers. Zoom seems only interested in taking money and not listening to its customers at all. A Disgrace given its industry position,

Hey, everyone I have a problem with ZoomBefore when I download Documents during the class, everything stayed saved in my Zoom chat. but now, even if I download the files, I can’t find anything anymore.It look like the chat and the documents have disappeared, like I was removed from the channel. I don’t really understand what’s happened.Could you please help me? best regards  joelle esquerre 

Hey everyone,I’ve been working with GoHighLevel and noticed that integrating Zoom can sometimes get tricky, especially when the same Zoom account has been connected before.In a few cases while working on Funnelsflex projects, I ran into conflicts where Zoom was already linked to another sub-account, which caused errors during re-connection.I wanted to ask—what’s the best way to properly disconnect and reconnect Zoom so it works smoothly across accounts?Is there a recommended workflow to avoid these issues in the first place?Would really appreciate insights from anyone who has dealt with this.

Hello,I am planning to automate the process of registering "Call Purpose" and "Call Result" in our SFA/CRM tool after a Zoom Phone call.My proposed workflow: Set up specific keywords (e.g., "Schedule a meeting", "Send documents") in Zoom Revenue Accelerator (ZRA) Indicators. After a call, AI detects these keywords through the Indicator feature. The detection result is sent via Webhook (phone.ai_call_summary_changed). Our server receives the payload and updates the CRM based on the values in the categories field. My Questions: Is it correct that the Indicator names set in the ZRA admin panel will be returned in the category_value field within the categories array? Are there any known limitations or latency issues when using Japa

Dear Zoom Support Team, I hope this message finds you well. I’m writing to formally request guidance on the possibility of changing our default meeting recording location from Zoom Cloud to Vimeo exclusively. As our team already uses Vimeo as our primary platform for video storage, distribution, and post‑production, we would like to bypass Zoom’s cloud storage entirely and have all recordings saved directly to our Vimeo account. Our goals are: To discontinue the use of Zoom Cloud for recording storage. To have all meeting recordings stored solely on Vimeo moving forward. To understand if it is technically possible to set Vimeo as the direct destination for recordings—without first saving them on Zoom Cloud. If this setup is not currently supported, we would appreciate any available alternatives—such as immediate post-processing transfer to Vimeo followed by automated deletio

Hi!  I’ve just upgraded to Zoom Client 7.0.0 (1666). The search bar on the top now pop up a window that is different from the app and where I cannot type anything inside. There’s an input for the search, latest searches, results divided by type. Only the X to close the windows works.

My company provides hybrid and virtual event production solutions that integrate the Zoom Meeting SDK. We use the SDK's live transcription feature to provide live captioning for webcast audiences.We've see that Portuguese is still not available as a supported language in the Meetng SDK's transcription implementation — despite the fact that Portuguese is supported in Zoom's native client (both for automated captions and as a default language in the interpretation feature). This issue has been brought up before, but I have not seen a response from Zoom.This creates a real business problem for us. Portuguese is the 6th most spoken language in the world and the primary language of Brazil, one of the largest and most active corporate events markets globally. We are currently unable to serve Portuguese-speaking event clients through our SDK-based platform.This appears to be an SDK parity issue rather than a missing language capability — Zoom clearly has Portuguese ASR

Olá, pessoal!Estou com uma dúvida sobre a configuração de idioma no Zoom. Quando entro nas salas (Zoom Rooms ou reuniões), o ambiente e as opções aparecem em inglês. Gostaria de saber como faço para que tudo fique em espanhol ou português — menus, botões e demais configurações.Já procurei nas configurações, mas não encontrei onde alterar especificamente o idioma da interface da sala. Alguém sabe se existe essa opção e onde posso ativá-la?Agradeço desde já pela ajuda!

In the Event Analytics dashboard, it shows that 717 people have registered for the event. When I pull a general ticket registration report, 70 of the 717 registrations have incomplete data. They have name and email, but “no response” is listed in fields that are required on the registration form and “N/A” is listed in fields such as Registration Method and Access type. This only started occurring in the past couple of days. Some registrations are still coming through with all fields showing complete data. I did wait more than 24 hours to see if there was a delay in the report processing. There were no changes to registration or the required fields.