Controlling outbound calls from a physical phone | Community
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Newcomer
March 31, 2026
Question

Controlling outbound calls from a physical phone

  • March 31, 2026
  • 1 reply
  • 7 views

We have a physical phone in our lobby.   We would like for users to pick up that phone and be greeted by an Automated Receptionist message and only allow internal calls from the IVR.  Is it possible in Zoom to control the outbound behavior of a single physical device?  We don’t want anyone in the lobby tying up that phone for outbound calls.  We are using Zoom Phone, but not Contact Center if that helps.

1 reply

Community Super Champion | Partner
April 1, 2026

hi ​@MichaelLorenz 

You can assign a template to a desk phone to auto dial the auto receptionist extension or any other you want.  Whenever the handset is picked up, the phone will auto dial the auto receptionist.

If it helps, I can provide an example for a hp/poly desk phone.

 

Please see:

Configuring desk phone provision templates

 

thanks,  eliot

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062241