Controlling outbound calls from a physical phone

Forum|Forum|22 days ago
March 31, 2026
3 replies
132 views

We have a physical phone in our lobby. We would like for users to pick up that phone and be greeted by an Automated Receptionist message and only allow internal calls from the IVR. Is it possible in Zoom to control the outbound behavior of a single physical device? We don’t want anyone in the lobby tying up that phone for outbound calls. We are using Zoom Phone, but not Contact Center if that helps.

E

Eliot

Community Super Champion | Partner

hi @MichaelLorenz

You can assign a template to a desk phone to auto dial the auto receptionist extension or any other you want. Whenever the handset is picked up, the phone will auto dial the auto receptionist.

If it helps, I can provide an example for a hp/poly desk phone.

Please see:

Configuring desk phone provision templates

thanks, eliot

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062241

M

MichaelLorenzAuthor

Newcomer

Elliot, if you don’t mind I would love to see a working example. Thanks

E

Eliot

Community Super Champion | Partner

Hi @MichaelLorenz

here is a template for poly desk phones that automatically calls extension 6766 when the handset is picked up.

hope this helps.

thanks, eliot

E

Eliot

Community Super Champion | Partner

hi @MichaelLorenz

here is a link to hp poly article on automatic dialing.

https://docs.poly.com/bundle/pvos-ag-current/page/configure-automatic-dialing.html

the template must conform to strict upper and lower case letters.

here is the text that you can paste into your template. all you have to do is change the “6766” to whatever extension number youi want the desk phone to dial. the extension number could be an extension number for a user, a call queue, etc.

call.autoOffHook.1.enabled="1" call.autoOffHook.1.contact="6766"

once you create the template, you bind the template to a poly desk phone.