Hello,I am planning to automate the process of registering "Call Purpose" and "Call Result" in our SFA/CRM tool after a Zoom Phone call.My proposed workflow: Set up specific keywords (e.g., "Schedule a meeting", "Send documents") in Zoom Revenue Accelerator (ZRA) Indicators. After a call, AI detects these keywords through the Indicator feature. The detection result is sent via Webhook (phone.ai_call_summary_changed). Our server receives the payload and updates the CRM based on the values in the categories field. My Questions: Is it correct that the Indicator names set in the ZRA admin panel will be returned in the category_value field within the categories array? Are there any known limitations or latency issues when using Japanese keywords for Indicator detection? Does this functionality work for calls made from both the Desktop client and the Zoom Mobile app? I would appreciate any confirmation or advice on this implementation.Thank you!

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Question regarding Zoom Phone Webhook and Indicator Mapping for CRM Automation

Hello,

I am planning to automate the process of registering "Call Purpose" and "Call Result" in our SFA/CRM tool after a Zoom Phone call.

My proposed workflow:

Set up specific keywords (e.g., "Schedule a meeting", "Send documents") in Zoom Revenue Accelerator (ZRA) Indicators.
After a call, AI detects these keywords through the Indicator feature.
The detection result is sent via Webhook (phone.ai_call_summary_changed).
Our server receives the payload and updates the CRM based on the values in the categories field.

My Questions:

Is it correct that the Indicator names set in the ZRA admin panel will be returned in the category_value field within the categories array?
Are there any known limitations or latency issues when using Japanese keywords for Indicator detection?
Does this functionality work for calls made from both the Desktop client and the Zoom Mobile app?

I would appreciate any confirmation or advice on this implementation.

Thank you!