Meeting Assets/Cloud Recording Emails Not Sent To Host | Community
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StefanScherbik
Community Champion | Customer
Community Champion | Customer
March 20, 2026
Question

Meeting Assets/Cloud Recording Emails Not Sent To Host

  • March 20, 2026
  • 1 reply
  • 10 views

I have a user who is not receiving emails that are normally sent to a Meeting Host after their meeting ends, which are the Meeting Assets email for a Meeting Summary, and the Cloud Recording email for a Cloud Recording.  They used to receive these emails, but they recently stopped.

I receive these emails, and so does everybody else.  As far as I can tell, this user’s settings are exactly identical to anyone else who is successfully receiving these emails.  I also asked our Systems team to review the user’s O365 account to see if there are any emails from no-reply@zoom.us, or any other source, that are being hung up or sent to a hidden folder due to some Outlook Rule, or anything like that, and after thorough review, they found nothing.  The funny thing is, the user is receiving the “Your meeting attendees are waiting...” emails from no-reply@zoom.us, but they are not receiving any others.  I also tried sharing one of my Meeting Summaries with them, which for anyone else would send them an email notification, but they did not receive an email after this.

 

We use O365 and this user has Calendar and Contacts Integration set up correctly for this.  I also tried deleting the O365 integration, and then fully deleting the user’s account and recreating it from scratch, but the user still will not receive these emails.

 

Can anyone think of any other reasons why someone wouldn’t be receiving these emails, when they used to receive them with no issue?  Any insight or ideas would be appreciated.

    1 reply

    YaBoiB
    Community Champion | Employee
    Community Champion | Employee
    March 20, 2026

    Hello ​@StefanScherbik

     

     It is possible that this user unsubcribed from no-reply emails from Zoom. Have then click on this link https://zoom.us/email/self/resubscribe#/ and resubscribe and they should start receiving emails again. Make sure that they use all lower case letters when re-subscribing, I had an issue recently with another customer where the re-subscribe did not work, and it took us a couple days to figure out that it was the letter casing that was the issue. Do not want you to go through that. Let me know if this works out for this user, please.