Products

I saw it mentioned that "users can't access simulive from a mobile browser"I haven't not made the investment into the package to test this, but does this translate to mean that:If I send an email out to 300 registered attendees for a simulive webinar, and 80% of them click on the link on a mobile device, they will not be able to access the webinar? Or will their mobile device redirect them to download the Zoom app - and if they have the zoom app installed on android or iPhone, it'll open in that. Curious because normal webinars do that, it seems so odd Simulive wouldn't function the same way.Maybe I misunderstood what the comment of not working on mobile means.

Can someone explain to me why on Tue this week when I added Panelists to my Webinar they all received Zoom email notifications of their specific link to enter webinar for practice session, yet on Wed when I added them to another webinar they checked box was not visible and the comments about sending email to Panelists was no longer visible.  Therefore the 2nd webinar, no-one received the Zoom email giving them access to the webinar early to practice?  

Attendees have been joining AI notetakers to our company webinars, and I am trying to prevent this from happening. I don't want to manual remove them during the live session. In the account settings I have blocked as domains Read.ai, Otter.ai. Do you have any recommendations? 

Hello, I just installed Translation Caption Add-On to my working account.  I am trying to translate from German to English on once side and in the other from English to German... Unfortunately, I feel this Add-On is still not well developed due to being such a new setting, and it only works on one side. I feel that the translation is happening alone on each computer and not in the Zoom meeting for both persons... Has anyone have experience with this Add-On and can help me find the best settings for my Zoom-Meetings? Most appreciated,CG

Can someone explain to me why on Tue this week when I added Panelists to my Webinar they all received Zoom email notifications of their specific link to enter webinar for practice session, yet on Wed when I added them to another webinar they checked box was not visible and the comments about sending email to Panelists was no longer visible.  Therefore the 2nd webinar, no-one received the Zoom email giving them access to the webinar early to practice?  

I have a Zoom phone license assigned to a user and they don’t see the Zoom phone icon in the Zoom Workspace app on ios.  I’ve made sure the setup process is complete on my end and it says it’s ready to go. Not sure why it’s not working.  Here’s a picture of their phone: 

Hello Zoom Support,I am writing regarding a serious issue with my paid Zoom subscription.Yesterday I purchased and paid for the Zoom Pro plan, but the subscription has still not been activated on my account. The payment has already been processed successfully.Yesterday your support team informed me that the plan would be activated within a few hours, however more than 24 hours have now passed, and the subscription remains inactive.What is even more concerning is that today my messages in the support chat are not receiving any response at all, despite the fact that this issue involves a completed payment.I rely on Zoom for my professional work, and the inability to use the paid features is creating serious disruption.Please activate the Pro plan on my account immediately or provide a clear explanation and resolution timeline.

I am on Zoom 6.1.11 with Pro subscription on MacOS Sequoia 15.0. I am having the following issue: I host the meeting on my laptop, and I want to screenshare the entire screen on my iPad (using the screen mirroring between the laptop/iPad). When I do this, I cannot see the little video of the other participant.  I am doing this in the context of teaching, where I want to face the video camera straight on sometimes, and sometimes write things on the iPad. But, not being able to see the video of the student is very detrimental. I'd prefer not to just do Zoom on the iPad and just share the screen there, since the angle of the video is unnatural. I don't remember this being an issue when I was working somewhere where we had one of the enterprise level accounts for free, is this why the screen mirroring is wonky now? 

Hey everyone, what’s your favorite Zoom feature that most people don’t know about? I’m looking for tips to make meetings more interactive and efficient. 

Hi everyone, I often host Zoom meetings and sometimes need to share helpful resources or tools with participants after the meeting. What’s the best way to do this so everyone can easily access them later?For example, I was thinking about sharing a simple resource page (something like a small guide or tool page) along with the meeting notes. Do you usually put links in the chat, email them later, or use another method?Would love to hear what works best for you all.

Agents need clarification on how to access and manage the Voicemail Inbox in Zoom. Specifically, the request is about:Where the Voicemail Inbox is located for agents  How agents can view the history of received voicemails How to access and play voicemails Whether voicemails are available through Zoom Workplace, web portal, or another interface How admin can view the history of received voicemails and to perform playback of those voicemailsCheers!

I’m trying to improve the audio quality in my Zoom meetings, especially when multiple people are speaking at once. Does anyone have tips or recommended settings to reduce background noise and make voices clearer?Thanks in advance!

I have just completed a lot of courses in the Zoom learning center and haven't earned a single point or badge. Are badges and points aka gamification not enabled for taking courses? Is there another way to earn points and badges?  Thanks Dave

Hello, I signed up with Zoom Phone for personal use, I do not have a business to register under the 10DLC. How do I enable the ability to send SMS? (again, for PERSONAL use only)

I’ve created a custom template under AI Companion/Custom Meeting Template. It is saved, published and accessible to the 'entire account’When I go to select this as my preferred meeting template to use and change the default template (currently set to ‘general), my template does not show up on the list to choose from.  Under the template tab ‘by my company’, the template number shows as ‘0’.I’ve looked everywhere to figure out what I’m doing wrong! Any and all help appreciated.I have a Pro license.  

3月15日にウェビナーのライセンスが切れます。次回の開催が4月14日に予定しておりますので、更新する予定なのですが、せっかくなら4月14日の前日にライセンスを購入しようと考えております。ただ、4月14日のセミナーの告知はすぐにでも始めたいので、ウェビナーの招待リンクは今から発行します。そこで、質問です。4月14日の前日にライセンスを購入した場合、購入前に設定して告知をした招待リンクのURLは変わらない認識で問題ないでしょうか。

I’m trying to confirm: Is there a maximum number of live panelist camera feeds that can appear as selectable “sources” inside Production Studio? If 20 panelists have cameras on, will all 20 appear as available video sources that can be pulled into scenes? Are there performance considerations on the host machine that affect how many live sources can be active simultaneously? I want to confirm any tech limitations before committing to Production Studio.

Is it possible to track and/or collect data (Full name, email address, location) for a webinar with livestreaming if the attendees do not have to register for the event. Meaning “no registration required”. Any advice is appreciated.

We have a small office where our team frequently books recurring weekly or bi-weekly meetings in our shared meeting rooms. I typically advise them to schedule these through Outlook and select the meeting room as the location, since our Exchange setup doesn’t restrict recurring resource reservations.I’m currently creating a “How to Reserve a Meeting Room” guide and was asked to include steps for booking rooms through Zoom Workspace. As the Zoom admin, I’m trying to determine whether it’s possible to adjust the “reserve workspace in advance” setting in the Zoom admin portal - specifically, can this limit be removed or set to unlimited?Has anyone configured this or found a workaround?Thanks in advance! 

I am the host of a Zoom meeting. I am sharing my screen. Participants are able to annotate on my slide. I, however, can not move or clear their annotations, as I once was able to, nor can I annotate myself. I simply do not have any annotation tools that I can find. I have looked in every menu, in every “More” option. What has happened to them? They used to be easily accessible. Can anyone help me locate them? 

Hello,  A recent update changed the fullscreen mode. I usually pin one person and make them fullscreen and they would take up the entire screen. Now, I get the controls at the bottom that stay there, so it isn't true fullscreen. I record through OBS and I would rather not crop, is there a solution to this? See before and after photos.

I am working on a Windows 10 laptop and although I do not know the app version, it should be the last one as I have very recently downloaded it from the Zoom website.I am able to share my screen with the breakout rooms, but once I enter to a room, it’s not visible any more.

I need to have short 10-15 minute check ins  that CANNOT run over to the available 40 minutes.. I have tried setting to the meeting to15 minutes but each previous meeting this has not “applied”. Please help! (Free version in use) 

Podcasting in zoom tips

My participants can´t join the meeting. It says "waiting for host to start the meeting". I have started it. What am I doing wrong?