Panelists not receiving zoom email notification

hi ​@Lyn Cator ,

In most cases, this is becuase the receiving email host has put it in the spam box. As it contains a link, it can look suspicious for that reason.

If you save changes and then lick on their name you should see a popout panel which includes their personal link, so you could send it out again yourself.

Please like and mark as the solution if this helps

All the best

John Drinkwater

Independent Zoom Strategy Consultant

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Zoom Developer Champion

https://www.linkedin.com/in/johndrinkwaterlordzoom/

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Not the case, issue NOT resolved.

The emails worked perfectly the day before on another webinar and some of the same panelists were presenting, so no, it’s not a “spam” thing about their email, it’s a zoom issue, which I had the last quarter and no-one was able to help then from your side, they just told me the emails were sent, but my panelists never received them.  We are paying a lot of money for this license, and I expect the system to work as it is supposed to.

Please investigate further, and don’t just tell me it’s probably SPAM!  I shouldn’t have to copy all the links into separate emails and send them out myself, this is what the Zoom system should do, and quite frankly, part of what we are paying for, and I shouldn’t have to waste my time doing it, especially when we have double-digit panelists presenting!   I may just as well be using Teams, and not pay for the Zoom license.

This is not resolved, so would appreciate if you would look into it further, and perhaps, look at the previous thread on the same issue.

Lyn

I am using Zoom Webinar, not Plus.

I have 2 different templates that I use for each meeting, both the same, but just have them set for different meetings, as the subject titles are different and have been using the same Templates for the past 2.5 years, without any issues, except this week and the last quarter meetings.  Before that everyone was working OK.

I add the Panels to the “Invite” tab, on the day of the meeting as the emails are “or should be” generated at the time, but the button and information were missing, hence my screenshot yesterday.  When I add the Panelist to be invites, each of their email addresses self-populates, as everyone in the company has a standard zoom account and therefore their email address is already in the system.

I don’t understand why it works sometimes and not others, which tells me it’s a zoom issue as I don’t change anything except create new Webinars using the same details I have in the templates.

thank you.

sorry I didn’t realise you were not part of Zoom, I thought I was talking to Zoom Customer Support.