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Hi,We are trying to record both voices and piano playing during a meeting. We can only seem to record the voice??? We have tried some suggestions found online.  Is there a simple way to do this??? ThanksPatti McCallion

I have an Audiocodes 405HD.  It seem to be provisioned, however it says it’s “OFFLINE”.  All of the options for logging in require information I don’t have.  Is any familiar with this?

The desk phone of one of our users is beeping every 15 minutes or so. The phone is a Poly VVX250. I’ve replace the phone and patch cables, moved it to a different switch port, and rebooted the switch, but nothing seem sto help. I also set up another VVX250 in my office with the user’s extension and it too is beeping about every 15 minutes. So, it seems to be an issue with the user’s account or line. AI support was useless and my support plan doesn’t allow me to talk to humans, so I’m hoping someone here can help.

In Zoom-Workplace where the chat channels are listed, there is a personal channel with my name, that was (probably) auto generated by Zoom. It is also listed as favourite (with star marking) and therefore shows up right on top of my list. Thing is, I don’t use this. EVER. I love the chat function, but I don’t chat with myself and I don’t use it to store notes and would never have the idea to look for them in a chat channel.Why can’t I delete this? Or am I overlooking an option to delete it?And can I at least move it to the bottom of my chats, where I don’t see it? 

Hey, everyone I have a problem with ZoomBefore when I download Documents during the class, everything stayed saved in my Zoom chat. but now, even if I download the files, I can’t find anything anymore.It look like the chat and the documents have disappeared, like I was removed from the channel. I don’t really understand what’s happened.Could you please help me? best regards  joelle esquerre 

Last week we started noticing complaints from our staff that they were not hearing anything one some phone calls. If a person outside the company called a staff, the staff would pick up the call but not hear anything. There’d be dead silence. Staff would hang up and call back. Then, both parties could hear each other. We have noticed that the issue has become pronounced. We have heard a lot more complaints. Regardless whether it’s an outbound call or inbound call or inter-company call, the dead silence issue appears every now and then for many staff members. The ones who make/receive a bunch of calls throughout the day are hurting the most.Zoom meetings also take over 30 seconds before they connect. We have noticed the dead silence issue from laptops, phone apps, over wired network, wireless network, and in different geographies. Has anyone else noticed this behavior lately? If so, how did you resolve it?We have a support ticket open. I thought I’d ask if others had in

I am organising a Zoom webinar with registration details to be passed to my organisation's Hubspot account. However, I noticed that Hubspot contacts that already exist will not be updated to reflect a new Zoom registration activity. I thought I might instead create a Hubspot form and a landing page for the webinar, with an automation for anyone who fills out the Hubspot form to be automatically registered in Zoom as well. But I can't figure out if that's possible - does anyone have any experience?Also, is there a way to view a registration list in Zoom webinars?Thank you!

This article lists ‘Wrap Up After Transfer’ as a queue setting https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062859  But in my queue settings it does not show:   Did something change and this setting is found elsewhere or are my queue settings bugged? 

Hello,I would like to report a regression introduced in Zoom Workplace 7.0.0 (build 77593) on macOS Tahoe 26.3.1, Apple Silicon.Behavior observedWhen clicking the "Claim Host" button (bottom right of the Participants panel), the button flashes briefly but the password entry dialog never appears. It is impossible to claim the host role from the desktop client.Steps to reproduceJoin a meeting as a participant (not the original host) Open the Participants panel Click "Claim Host" (bottom right) Expected: a dialog prompts for the 6-digit host key Actual: the button flashes, no dialog appearsEnvironmentZoom Workplace: 7.0.0 (build 77593) macOS: Tahoe 26.3.1 (build 25D771280a) Hardware: Apple Silicon MacConfirmed workaroundDowngrading to Zoom Workplace 6.7.7 (build 76486) resolves the is

I am on the Zoom Workplace Pro plan and would like to use the Scheduler Management feature.Could someone please confirm if the Scheduler Management feature is available as part of this plan or can only by used if I add it as a paid-for optional add-on to my plan?I ask because I have seen different information in different places and have tried using it by connecting my Microsoft 365 and Google Calendars and by creating a bookings page, all of which is available to me in Pro, but none of the meetings that are booked in my 365 calendar appear in the Zoom Scheduler Management bookings page, possibly/probably because I need to add it as a paid-for option?Grateful for any advice, thanks. 

Hi Zoom Community ,I’m part of DevStory, an app development company in Australia , and we specialize in iOS app development. Currently, we’re focused on optimizing app performance and user experience while tackling occasional crashes during high-usage periods.We’ve made strides with:UI/UX testingPerformance optimizations, but some peak load issues persist.If you have experience with optimizing iOS apps or troubleshooting crashes, feel free to share your tips or strategies. For more on our work, visit [https://dev-story.com/au/mobile-app-development-company-australia/].Thanks!Note: We follow Zoom Community Terms and Guidelines.

After the update, my annotations don’t show correctly. They only show if I’m on the zoom tab. Before, I could open the tab I was sharing and hit the annotate button. Now that doesn’t work. Also, when I share my screen, I can no longer see my student’s video. This only happened after the update. I have been using Zoom for years, but this will greatly effect the efficiency of my tutoring business. I have to continue to switch tabs to zoom in/out and scroll down the page I want to annotate on because the annotation only shows on the zoom tab. 

「自分用メモ」という機能で作られた文字起こしのデータをそのままダウンロードする方法はありますか？

Hi everyone, I’m exploring governance and intake processes for Zoom Marketplace app requests in an enterprise university environment. At present, when a user clicks Request to Add for a Marketplace app, the request email we receive only contains very limited information such as: requestor name requestor email app name  There is also an optional reason field in the Zoom request pop-up, but in practice this is often skipped, and we are also finding that it may not reliably carry through into our downstream ticketing workflow.I wanted to ask whether anyone in the Zoom Community has dealt with similar issues and, if so, how you approached them. I would like to know:Can the “reason” field on a Zoom Marketplace app request be made mandatory? Has anyone successfully passed that field into ServiceNow or another ticketing sys

How do I add an alternate host to a meeting I didn’t schedule?

SummaryClicking the "Copy Invite Link" button in a Zoom meeting causes a complete system freeze on Linux (Wayland/Sway), requiring a hard power-off. The issue is 100% reproducible.EnvironmentZoom Version: 6.6.11 (6052)OS: Manjaro Linux (rolling)Kernel: 6.6.107-1-MANJAROCPU: 13th Gen Intel Core i7-1355UDesktop: Sway 1.11 (Wayland compositor)Display Server: Wayland (also tested with XWayland - same result)GPU: Intel Iris Xe Graphics (Raptor Lake-P), Mesa 25.2.3-arch1.2Audio: PipeWire 1.4.8 + WirePlumber 0.5.11Memory: 16GBSteps to ReproduceLaunch Zoom on Linux with Sway/WaylandCreate a new meeting or join an existing oneClick "Copy Invite Link" (or any clipboard button)

I have the newest zoom update (5.11.0), and I really need to switch to dark mode because light mode is very straining to the eyes, especially with a huge iMac screen close to my face. however, the "dark" option is not available. in fact, the "theme" category is nowhere to be found in my settings on general in zoom.  where can I enable dark mode here in this?I use macOS High Sierra 10.13.6. pls, I need a quick answer to this, or i'll probably go blind after some time. 

My PC restarts at irregular intervals during a Zoom meeting. I assume it just shuts down and restarts, but there is no blue screen.Has anyone else experienced this problem?Both Windows and Zoom are up to date with the latest updates.

Hi, We are in the process of switching to Zoom Phone from Ring Central. We currently have a set up where our field technicians have 4 digit extensions for the cell phones (AT&T). This group of employees are not zoom users nor is it applicable for them to be.  I’m a little lost as to where to start on recreating this setup. Any help is appreciated, Thank You!!! 

I use zoom for my office (https://onemetrik.com/), and for some reason, every new week starts and my virtual background goes away. i again have to add a custom virtual background.

I have a question about Zoom meetings. 

I’ve been playing with ZCA quite a lot recently & just added the latest video to the #apieceofCX library with a look at ZVA Analytics.Very impressive & super accessible.Watch on YouTube here!

I am trying to attend a Zoom meeting using my web browser, Librewolf.  This web browser is very similar to Firefox.  So, whatever troubleshooting steps are available for Firefox should work here.I am able to join the meeting and see the other person in the meeting.But, after a few seconds, I get this messageSomething went wrong. Please close your browser try again.When I tried again, the same thing happened.

When did hosts stop being able to assign directly from the waiting room to a breakout room? The new Zoom Workplace Application offered an amazing feature that allowed Host and Cohosts to view the waiting room, assign the participant to a breakout room and admit. The participant would go directly to the Breakout Room and bypass the main room. (Referenced in the “2 new features you might have missed” Article) My coworkers and I have noticed one by one we are losing that functionality. Can this be fixed?